Customer Experience Pro - Live Chat, Email & Phone

Recruit Express Pte Ltd; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is hiring a customer service specialist to deliver exceptional support across live chat, email and phone. You will handle inquiries promptly and professionally, providing clear information on products and procedures.

You will coordinate with internal teams to resolve complex cases, maintain accurate records, and strive to meet service standards for response time and customer satisfaction.

Qualifications

• Previous customer service or contact centre experience is required.
• Comfortable managing multiple enquiries.
• Prior experience in Banking & Insurance is preferred.

Responsibilities

• Respond to customer enquiries across live chat, email and phone promptly and professionally.
• Provide clear, accurate information on products, services and company procedures.
• Handle service requests, feedback and complaints with patience and practical solutions.
• Coordinate with internal teams to resolve complex cases and keep customers updated.
• Maintain accurate records of customer interactions, requests and follow up actions.
• Meet service standards for response time, service quality and customer satisfaction.

Skills

Customer service

Multitasking

Banking & Insurance

Job description

Recruit Express Pte Ltd in Singapore is hiring a customer service specialist to deliver exceptional support across live chat, email and phone. You will handle inquiries promptly and professionally, providing clear information on products and procedures.

You will coordinate with internal teams to resolve complex cases, maintain accurate records, and strive to meet service standards for response time and customer satisfaction.