Banking Customer Service Officer (Call Centre) | 12-Month Contract

PERSOL; Singapore; On-site; SGD 29,000 - 40,000; Full time

Benefits offered by this job

Night shift allowance

Transport allowance

Training provided

Location flexibility after training

Job summary

PERSOL is seeking a Banking Customer Service Officer (Call Centre) for a 12-month contract, with 3 months of training and a structured schedule. The role offers a base salary range of 2,600–3,600 SGD monthly, plus up to 1,000 SGD allowance after training, including a 600 SGD night shift allowance and 400 SGD transport allowance.

Location choices include Jurong East or Changi Business Park after training. The position involves handling customer inquiries, providing banking solutions, and

Qualifications

• Well-spoken and able to communicate clearly.
• Positive learning attitude and adaptability.
• Proficient with Microsoft Office applications.

Responsibilities

• Provide personalised customer service over the phone.
• Assist customers with banking products, accounts and service enquiries.
• Understand customer needs and provide suitable solutions.
• Identify cross-selling opportunities during customer interactions.
• Deliver quality service and support customer satisfaction.
• Gather customer feedback and identify common issues for improvement.

Skills

Well-spoken

Good learning attitude

Microsoft Office

Tools

Microsoft Office

Job description

Banking Customer Service Officer (Call Centre) | 12 Months Contract

Build your career in banking with structured training, competitive pay and a $1,000 allowance after training.

What We Offer

• Basic Salary: $2,600 – $3,600

• Up to $1,000 allowance after completing training and receiving manager approval

  • $600 night shift allowance

  • $400 transport allowance

• 12-month contract

• Contract may be renewed or converted to permanent employment, depending on performance and business direction

• 3 months of structured training during office hours

• Choose between Jurong East or Changi Business Park after completing training

Location & Working Hours

Location: Jurong East or Changi Business Park (EXPO)

Working schedule:

• 5 working days per week

• 4 weekdays + 1 weekend

• Roster-based schedule

• Any 8 working hours between 1:00 PM and 12:00 Midnight

Training

Your first 3 months will be a training period, conducted during office hours.

• Training may be conducted at Jurong or Changi

• Location during training cannot be selected

• After completing training, you can choose your preferred location between Jurong East and Changi Business Park

Your Role

You will:

• Provide personalised customer service over the phone

• Assist customers with banking products, accounts and service enquiries

• Understand customer needs and provide suitable solutions

• Identify cross-selling opportunities during customer interactions

• Provide quality service and support customer satisfaction

• Gather customer feedback and identify common issues for improvement

Requirements

• Well-spoken

• Good learning attitude

• Proficient in Microsoft Office

Why Join?

Structured Training
Receive 3 months of training during office hours to build your knowledge for the role.

Attractive Additional Allowance
Receive a $1,000 allowance after completing training and receiving manager approval.

Location Flexibility
Choose between Jurong East and Changi Business Park after completing training.