Banking Customer Service Specialist — Fresh Graduates Welcome

PERSOL; Singapore; On-site; SGD 42,000 - 47,000; Full time

Benefits offered by this job

PM shift allowance

12-month contract

Training programme

Permanent conversion opportunity

Job summary

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer for a banking call centre. Fresh graduates are welcome, with a structured training programme to build a career in banking and customer service.

The position offers a 12-month contract with potential renewal or conversion to permanent, a basic salary plus a $1,000 PM shift allowance, and a 5-day work week with shifts including late afternoons and one weekend day on a roster.

Qualifications

• Customer-focused approach and professional communication.
• Able to handle banking-related inquiries via phone.
• Willingness to work rostered shifts including weekends.

Responsibilities

• Deliver personalised and professional customer service over the telephone.
• Assist customers with enquiries relating to banking products, accounts and services.
• Understand customers’ needs and provide appropriate solutions in an efficient manner.
• Identify opportunities to introduce relevant banking products and services.
• Maintain high-quality service and customer satisfaction.
• Capture customer feedback for service improvements.
• Handle interactions professionally with accuracy.

Skills

Customer service mindset

Communication skills

Telephone etiquette

Rostered shifts

Fresh graduates welcome

Job description

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer for a banking call centre. Fresh graduates are welcome, with a structured training programme to build a career in banking and customer service.

The position offers a 12-month contract with potential renewal or conversion to permanent, a basic salary plus a $1,000 PM shift allowance, and a 5-day work week with shifts including late afternoons and one weekend day on a roster.