Call Centre Agent (Banking/Call Centre)

Helius Technologies Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Helius Technologies Pte Ltd invites applications for a Customer Center Agent based in Singapore. You will handle customer requests, ensure accuracy, and support transitions to the bank's digital platform.

Roles include achieving KPIs, cross-selling bank products, and providing training support. Work is rotational afternoon shifts up to 12am, at Jurong or Changi, with initial training at either location. A background in customer-facing roles and basic computer skills are preferred.

Qualifications

• Comfortable with using computer applications and tools.
• Background in customer-facing roles is preferred.

Responsibilities

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers.
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Skills

Computer literacy

Customer-facing

Job description

Work Timings: Rotational Shifts : Afternoon Shift up to 12am

Location: Jurong or Changi depending on preferred location and proximity from residence

Training: First 2/3 months of training will be conducted at Changi Location/Jurong

Job Requirements:

• 1. Comfortable with using computer applications and tools.
• 2. Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

• - Achieve set Customer Center targets (KPIs) while upholding service quality.
• - Ensure accuracy and compliance for customer requests.
• - Promote the Bank's products and services through cross-selling.
• - Assist customers in transitioning to the Bank's digital platform based on their preferences.
• - Uphold professional standards when interacting with customers
• - Demonstrate flexibility in work deployment as needed.
• - Assist Operations in managing customer requests and transactional follow-ups.
• - On the job training will be provided.