Banking Customer Experience Specialist

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A banking service provider in Singapore is seeking a Customer Relationship Officer for a 12-month contract. This role involves handling customer inquiries regarding banking products, ensuring compliance, and providing timely assistance. Ideal candidates should have banking or contact centre experience and strong communication skills. Expected working hours are Monday to Friday, with potential shifts in the future.

Qualifications

• Banking and/or Contact Centre experience required.
• Must be able to do shifts (in future) – with the aim for permanent conversion.

Responsibilities

• Handle inbound enquiries from customers on banking products and services.
• Ensure all calls are handled within the agreed Service Quality.
• Offer accurate advice and up to date product information during the call.

Skills

Good interpersonal and communication skills

Ability to multi-task effectively

Job description

A banking service provider in Singapore is seeking a Customer Relationship Officer for a 12-month contract. This role involves handling customer inquiries regarding banking products, ensuring compliance, and providing timely assistance. Ideal candidates should have banking or contact centre experience and strong communication skills. Expected working hours are Monday to Friday, with potential shifts in the future.