*BANK, 12 months contract* Digital Platform Business Analyst / Channels Management @ Central

ALLEGIS GLOBAL SOLUTIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading talent solutions provider in Singapore seeks an experienced Business Analyst to support digital banking initiatives and enhance client experiences. The role requires collaboration with various teams to deliver innovative solutions. Candidates should have 6-8 years of experience in digital platform analysis and strong skills in Agile methodology and stakeholder management.

Qualifications

• 6-8 years of experience in digital platform business analysis.
• Proven track record in leading digital transformation initiatives.
• Experience with application integration and risk management.

Responsibilities

• Support product owners in analyzing specific product requirements.
• Capture, analyze, and prioritize business requirements.
• Translate business needs into technical user stories and acceptance criteria.

Skills

Business Analysis

Agile Methodology

Stakeholder Management

Risk Management

Technical User Story Development

Education

Bachelor's Degree in Computer Science, Information Technology, Business or Related Discipline

Tools

Payment Gateways

APIs

Job description

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome.

Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world’s most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

JOB SUMMARY

In Bank’s Corporate & Investment Bank (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.

Part of CIB’s Digital Channel Solutions (DCS), we are building a complete end-to-end, digital-first cash transacting and servicing journey across payments, collections, account services and relevant reporting requirements. We are passionate about developing and delivering Best in Class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the web and mobile.

The Business Analyst (BA) for cash digital channel is a role in the DCS team. Our Straight2Bank NextGen digital platform serves our global clients across our 45+ footprint markets.

RESPONSIBILITIES

STRATEGY

Bank’s Corporate & Investment Bank (CIB) has embarked on an ambitious journey to revolutionize digital banking by building innovative digital platform & products that competes not just with the Financial Institutions but with the new breed of Fintech companies. Digital Channel Solutions (DCS) is the core team within the bank which champions this vision and is responsible to drive the digitization agenda with our corporate and institutional clients.

BUSINESS

As a Business Analyst, you will help deliver the next generation corporate & institutional banking platform. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch

PROCESSES

You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our global digital platform in 40+ countries. You will be responsible to take the ideas through implementation in Agile Methodology

KEY RESPONSIBILITIES include:

• As the BA you will be responsible for supporting the product owners in performing in depth analysis on specific product requirements, specifically the Universal adaptor conversion utility (“UA”). This is a proprietary conversion utility which enables clients to submit their custom file formats and converts these file formats to bank’s proprietary file formats. You will be assessing the current utilisation of the UA, client behaviour in the product utilisation, risks associated with the product features, rollout of new substitute products, analysis on controls to managing the UA and engaging with our frontline (and relevant) teams to transit clients to new capabilities.
• Work with the business users to capture, analyse and prioritize business requirements in harmony with existing Straight2Bank NextGen cash functionalities.
• Translate business needs into technical user stories and acceptance criteria for development teams; need to have a good understanding of the various systems interfaces.
• Hands-on experience in requirements life cycle management in banking and financial domain. Should be able to manage requirements from inception to implementation across multiple systems interfaces.
• Collaborate with internal stakeholders across product owners, technology, risk partners, TB cash product owners to develop the identified solutions and ensure alignment on priorities and timely delivery of initiatives.
• Ensure gaps in deliverables are identified early and addressed effectively.
• Should be well-experienced in Business Analysis Planning and Monitoring, and independently describe the tasks used to organize and coordinate business analysis efforts.
• Over-see and steer time, cost, and quality of over-all solutions. Work with delivery and project services organizations as well as other technology and vendor organizations in ensuring requirements are transformed into effective solutions with-in cost, schedule, and quality - adhering to the bank’s standards, guidelines, and policies.

PEOPLE & TALENT

• Collaborate with the team through example and build the appropriate culture and values with clients and with internal stakeholders
• You are expected to be a team player. You will engage actively with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities

RISK MANAGEMENT

• You take a proactive approach to risk management and on an ongoing basis will be identifying, assessing, monitoring, mitigating product risks related to your channel products.
• Perform risk assessments to ensure proper governance prior to product launch.
• Review applicable internal policies and procedures to prevent gaps against risk governance framework.
• Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure Straight2bank Cash services remain compliant with banking and data protection laws.
• Ensure Country compliance on Group standard for Audit and Control.

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, Business or Related discipline
• With at least minimum 6-8 years’ experience with a proven track record of success in Digital platform business analysis, and /or channels management, preferably in Corporate and Institutional Banking, in the cash payments and file formats specifications space, including the ability to work with data and perform in depth analysis.
• Proven track record in leading and implementing digitalization and/or transformation initiatives preferably in Corporate and Institutional Banking driving adoption of digital solutions and increasing share of revenue and/or realising cost efficiencies by leveraging digital capabilities.
• Exposure working on application integration with internal and external services, such as payment gateways, authentication systems, and third-party data providers enabled through APIs and other integration mechanisms.
• Agile methodology, good understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use case documents, solution papers, business workflow documents and high-level functional flows.
• Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.
• Highly experienced in stakeholder management and working closely with global senior leaders, including business product heads, COOs and CIOs
• Agile Product Ownership certification will be a plus