AVP Team Lead Digital Transformation

DBS BANK LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Singapore is seeking a skilled professional to drive the integration of Generative AI solutions. The role involves spearheading AI chatbot and voicebot solutions, enhancing features, and collaborating with teams to monitor performance. Ideal candidates will have a proven track record in AI project delivery and a strong understanding of machine learning concepts. Join a dynamic environment that provides competitive compensation and a focus on professional development.

Benefits

Competitive salary and benefits package

Dynamic work environment supporting development

Professional development

Qualifications

• Proven track record in successful E2E delivery of Artificial Intelligence projects.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a team-oriented environment.
• Strong communication and presentation skills.

Responsibilities

• Spearhead the design, development, and deployment of GenAI solutions.
• Collaborate with teams to implement GenAI and GC enhancements.
• Gather data to monitor performance of GenAI applications.
• Maintain documentation and user guides for GenAI solutions.
• Collaborate on activation roadmaps and creative assets.

Skills

Machine Learning

Artificial Intelligence

Marketing

Team-oriented

Microsoft Excel

Microsoft Word

Microsoft Outlook

Rollout

Microsoft Word

Microsoft Outlook

Job description

Roles & Responsibilities

Group Operations enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group Operations, we manage most of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the role

• To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as HK, TW, IN
• To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)
• To support additional business C-work for GCs and programme‑level projects (CASA offload, Tech Debt items etc)
• To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot

Responsibilities

• Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
• Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
• Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
• Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
• Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Requirements

• Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
• Familiarity with large language models (LLMs) and their applications.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a team-oriented environment.
• Strong communication and presentation skills.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Tell employers what skills you have

• Machine Learning
• Microsoft
• Microsoft Excel
• Rollout
• Artificial Intelligence
• Marketing
• Teamoriented
• Banking
• Microsoft Word
• Microsoft Outlook