AV IT Systems Specialist

The Esplanade Co Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading arts venue in Singapore is seeking an AV/IT Systems Specialist to provide technical support for automated systems during live performances. This role includes maintaining and troubleshooting AV systems, supervising technicians, and helping to ensure smooth running of technical operations for various events. Candidates should have a technical background with relevant certifications and at least 1-2 years of industry experience. The role requires collaboration and a proactive approach to problem-solving.

Qualifications

• Minimum 1 - 2 years experience in operating audio-visual systems.
• Training in electrical work, stage lighting, technical theatre.
• Ability to take proactive approach to problem solving.

Responsibilities

• Provide technical support for automated systems in live performances.
• Maintain and troubleshoot AV systems and related equipment.
• Supervise technicians and conduct training as necessary.

Skills

Strong knowledge of AV industry systems

Problem solving and analytical skills

Ability to communicate effectively

Technical expertise in AV systems

Capable of manual handling of heavy objects

Education

Degree or diploma in a technical field

Relevant AV or IT certification

Tools

Cisco CCNA

Dante certification

Extron

Creston

Biamp

QSC

Job description

The role of the AV/IT Systems Specialist is to provide effective and efficient technical support in the maintenance of the automated and/or computerized systems in Technical Production for live performances. These IT systems support the various show productions that take place within the Esplanade. As such, this position may not necessarily be show related but are frontline troubleshooting and diagnostic service to the systems, in their area of specialization, that support the ongoing productions in any of the Esplanade venues.

The jobholder is required to apply expertise or specialized knowledge. You must have the broad insight and the technical expertise to deal with situations requiring well-developed, deductive, evaluative and investigative skills.

You are expected to supervise other technicians in your area and may be required to conduct formal teaching/training within your area of expertise. The AV/IT Systems Specialist is responsible for the daily maintenance and the security of these systems.

KEY RESPONSIBILITIES

Production & Technical Services/Operations

• Assist supervisors/managers and stakeholders in ensuring that show production and technical needs of users are met in their respective areas of expertise.
• Working together with technical crew in ensuring that a high level of safety, quality service and craftsmanship is maintained.
• Check and maintain the equipment and/or systems so that they operate smoothly for plotting sessions, rehearsals, and performances.
• Assists in other areas (not just within own specialized area) when needed.
• To provide operational support as and when necessary.

Maintenance of all Technical Equipment

• Test and service all equipment on a regular basis, ensuring that they are in good working order at all times.
• Provide first-line repair, troubleshooting and diagnostic services when necessary.
• Document, updates and maintains maintenance and procedures logbook/ database.
• Assist in executing preventive maintenance checks and proactively identify and resolve potential issues.
• Keep current with all advances and updates to equipment and systems and properly installs and tests all upgrades according to best industry standards.
• Be “on call” for emergencies whenever systems problems occur.
• Keep current with all appropriate licenses, training, and certification as deemed necessary to the position.

Tech Production IT Implementation & Support

• Manage show related production IT network services and ensuring the security and performance are monitored and protected.
• Ensure that show related production IT services and assets are properly documented and maintained and responsible for all relevant system documentation.
• Assist CAPEX implementation for new and replacement of hardware and software.
• Ensure that operating system and software upgrading/patching are of current version and security is up to date and system performance is monitored.
• Responsible to upkeep the system account and accessibility.
• To co-ordinate with related vendors for any maintenance and onsite service support.
• Cleans all technical equipment when and where necessary after use and maintain a cleaning schedule for systems as appropriate.

JOB REQUIREMENTS

• Degree, diploma or equivalent qualifications in a technical field
• Equivalent experience without qualification will be considered.
• Relevant AV or IT certification from renowned audio institution or manufacture
• Dante certification level 1,2,3, Dante Doman Manager Administrator certification, Cisco CCNA
• Training in basic electrical work, stage lighting, mechanics, rigging, technical theatre,
• Minimum 1 - 2 years of experience or equivalent as a system engineer or specialist in this field managing and operating audio-visual systems in the Performing Arts / Live Entertainment industry or similar/ related field or trade.
• Strong knowledge of AV industry systems, including displays, projectors, sound systems and video conferencing tools, like Extron/Creston/Biamp/QSC etc. Programming will be an added advantage.
• Ability to interpret and communicate ideas and information effectively.
• Ability to take proactive, methodical approach to problem solving.
• Strong problem solving and analytical skills and quick decision making
• Openness to ongoing training and professional development both with-in and beyond one’s area of expertise.
• Adept at working safely with hand and power tools including while working at height.
• Capable of the manual handling of heavy objects.
• Good working knowledge on operating systems like Windows, Macintosh OS, Microsoft Office 365, IT and Networking etc.
• Irregular working hours and "hands on" work is expected.

If you are keen to apply for this position and satisfy the requirements, please email your resume to [e-mail] with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the position and Esplanade. Only shortlisted applicants will be notified.