Automotive Service & Repair Concierge

Vertex Automobile Pte Ltd; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Vertex Automobile Pte Ltd in Singapore seeks a service advisor to handle customer service bookings, inquiries, and complaints about vehicles. You will translate customer needs into comprehensive quotations and coordinate with the workshop to ensure timely completion.

The role emphasizes building strong customer relationships, handling insurance claims, and following up on outstanding payments. A Class 3 driving license is required.

Qualifications

• Good interpersonal and communication skills.
• Strong administrative and coordination qualities.
• Team player with a customer-oriented mindset.

Responsibilities

• Attend to customers' requests for service bookings, inquiries, and complaints promptly.
• Communicate with customers to establish service or repair needs and translate into quotations.
• Enhance customer satisfaction by ensuring the vehicle is repaired per customer requirements.
• Provide quotations to customers on parts/services.
• Address customer concerns, doubts, and queries professionally.
• Coordinate with the workshop on pending jobs to meet timelines and update customers.
• Follow up on outstanding payments.

Job description

Vertex Automobile Pte Ltd in Singapore seeks a service advisor to handle customer service bookings, inquiries, and complaints about vehicles. You will translate customer needs into comprehensive quotations and coordinate with the workshop to ensure timely completion.

The role emphasizes building strong customer relationships, handling insurance claims, and following up on outstanding payments. A Class 3 driving license is required.