Automotive Service Concierge & Advisor

VINCAR PTE. LTD.; Singapore; On-site; SGD 4,000 - 6,600; Full time

Job summary

VINCAR PTE. LTD. in Singapore is seeking a Service Consultant to assist customers with vehicle service needs, provide clear explanations of required repairs, and document concerns accurately.

You will schedule appointments, coordinate with technicians, update customers on progress, and review completed work to ensure satisfaction. The role requires strong English and Mandarin, attention to detail, and flexibility to adapt to evolving automotive technologies.

Qualifications

• Experience in automotive service or a related field preferred.
• Ability to document customer concerns clearly and accurately.
• Proficient in English; Mandarin skills required for Chinese-speaking customers.
• Willing to adapt to evolving automotive technologies.
• Strong organizational and multitasking abilities.

Responsibilities

• Listen to customer concerns and document issues with their vehicle.
• Provide clear explanations of recommended services and repairs.
• Schedule service appointments and manage the service workflow.
• Coordinate with technicians to ensure timely diagnostics and repairs.
• Keep customers informed of the status of their vehicle throughout service.
• Review completed work with customers to ensure satisfaction.
• Process service orders, invoices, and payments.
• Maintain records of services performed and parts used.
• Obtain approvals for additional repairs when necessary.

Skills

Customer service

Communication

Mandarin

English

Time management

Job description

VINCAR PTE. LTD. in Singapore is seeking a Service Consultant to assist customers with vehicle service needs, provide clear explanations of required repairs, and document concerns accurately.

You will schedule appointments, coordinate with technicians, update customers on progress, and review completed work to ensure satisfaction. The role requires strong English and Mandarin, attention to detail, and flexibility to adapt to evolving automotive technologies.