Automotive Customer Experience Advisor

Cycle & Carriage; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Cycle & Carriage in Singapore is seeking a dedicated Customer Service Advisor to be the main contact for our clients, handling bookings, inquiries, and quotations with professionalism. You will support the workshop, build lasting relationships, and contribute to service improvements while collaborating with multiple stakeholders.

Experience in automotive customer service is preferred. This role offers opportunities for growth within a customer-centric, award-winning organization.

Qualifications

• GCE ‘O’ Levels or Nitec/Higher Nitec in automotive-related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior automotive industry experience is a plus but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and satisfaction.
• Excellent communication skills and ability to work with multiple stakeholders.

Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.
• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

Skills

Customer service experience

Communication skills

Collaborative mindset

Education

GCE O Levels or Nitec/Higher Nitec in automotive fields

Job description

Cycle & Carriage in Singapore is seeking a dedicated Customer Service Advisor to be the main contact for our clients, handling bookings, inquiries, and quotations with professionalism. You will support the workshop, build lasting relationships, and contribute to service improvements while collaborating with multiple stakeholders.

Experience in automotive customer service is preferred. This role offers opportunities for growth within a customer-centric, award-winning organization.