Associate Executive, Business Operations

SimplyGo Pte. Ltd.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Benefits offered by this job

Hybrid work options

Comprehensive benefits

Job summary

SimplyGo Pte. Ltd. in Singapore seeks an Associate Executive, Operations Support to review and process commuter refund claims, and handle related customer inquiries while assisting administrative tasks.

You will investigate and authorize refunds, respond to hotline queries, and generate reports for operators. The role emphasizes accuracy, timely communication, and teamwork in a hybrid work environment. Ideal candidates have 2–3 years of operations or administrative experience, strong numerical

Qualifications

• 2 to 3 years of relevant work experience in operations or administration.
• Detail-oriented with strong numerical accuracy.
• Confident in callback communications to customers, including rejected claims.
• Strong communication and interpersonal skills; ability to work independently.

Responsibilities

• Investigate and authorize refunds for commuter claims.
• Investigate and approve refunds before the collection date.
• Handle customer queries via hotline regarding refunds.
• Attend to operators’ requests for reports and claim inquiries.
• Perform ad-hoc administrative duties including generation of reports.

Skills

Attention to detail

Numerical accuracy

Customer communication

Leadership potential

Time management

Job description

As an Associate Executive, Operations Support you will be responsible for reviewing and processing commuter refund claims, handling related customer enquiries and supporting administrative tasks.

Key Tasks you will be involved in

• Investigate and authorize refunds for claims submitted by commuters through various claims filing channels, ensuring accuracy and compliance with guidelines.

• Investigate and approve refunds for all claims prior to the collection date.

• Handle customer queries received via hotline regarding refund matters, including refund disagreements.

• Attend to operators’ requests for reports and claim related enquiries.

• Perform ad-hoc administrative duties including generation of reports.

What You’ll Gain

At SimplyGo, our people are at the heart of everything we do.

We ASPIRE to create a supportive and inclusive workplace where you can thrive.

Here’s what you can look forward to:

Professional

• Continuous growth through training, mentorship, and development.

• Career pathways with room to advance and expand your skills.

• A culture of collaboration that celebrates innovation, respect, and teamwork.

Individual

• An attractive annual compensation package that values your contribution.

• Comprehensive benefits to support your lifestyle and wellbeing.

• Flexibility with hybrid work options and supportive arrangements.

• Wellbeing initiatives designed to keep you healthy, balanced, and engaged.

This role might be for you if you have:

• 2 to 3 years of relevant work experience in operations or administration preferred.

• Detail-oriented with strong numerical accuracy.

• Confident in making callback communications to customers, including rejected claims.

• Preferably possesses number-based work experience (e.g. Accounts Receivable or similar).

• Strong team player with leadership potential, good interpersonal skills and effective communication abilities.

• Highly organized with good time management. Problem-solving mindset, self-motivated, responsible, and able to work independently with minimal supervision.