Executive (Refund Operations, Excel) @ Kallang Sector / Up $2800

PERSOL; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a detail-oriented Refund Operations Assistant for a 6-month contract at Kallang Sector. The role involves managing end-to-end refund communications, coordinating with service providers, and liaising with Accounts Payable to track manual refunds.

Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP) and data accuracy are essential. Entry-level candidates with solid administrative skills may be considered, with extendable options based on performance.

Qualifications

• Diploma in Business Administration, Operations Management, or related discipline.
• Strong attention to detail and accuracy when handling data.
• Excellent organizational and multitasking skills with the ability to manage multiple stakeholders.
• Good interpersonal and communication skills with the ability to work effectively at all levels.
• Proactive, responsible, and a strong team player with a positive work attitude.
• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering.
• Effective verbal and written communication skills.
• Ability to work independently and meet tight operational timelines.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered.

Responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed.
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities.
• Coordinate with Accounts Payable on manual refund submissions and payment status tracking.
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation.
• Prepare and process weekly refund batches.
• Generate regular operational reports and status updates on pending, failed or incomplete refunds.
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances.
• Support ad hoc business, operational and administrative activities as required.

Skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Team player

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Data validation

Independent working

Education

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Duration: 6 months contract (Extendable / Convertible)

Location: Kallang Sector

Key responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities
• Coordinate with Accounts Payable (AP) on manual refund submissions and payment status tracking
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation
• Prepare and process weekly refund batches
• Generate regular operational reports and status updates on pending, failed or incomplete refunds
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances
• Support ad hoc business, operational and administrative activities as required

About you

• Diploma in Business Administration, Operations Management, or a related discipline
• Strong attention to detail and accuracy when handling data
• Excellent organizational and multitasking skills, with the ability to manage multiple stakeholders simultaneously
• Good interpersonal and communication skills with the ability to work effectively at all levels
• Proactive, responsible, and a strong team player with a positive work attitude
• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering
• Effective verbal and written communication skills
• Ability to work independently and meet tight operational timelines
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
• Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered

We regret to inform that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R21103145 (Ng Shao Ze)