Claims Supervisor

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 32,497 - 38,926; Full time

Benefits offered by this job

Performance Bonus

Job summary

Success Human Resource Centre Pte Ltd. is seeking an experienced operations manager for a 3-year contract to oversee HR claims processing and enhance operational efficiency. You will lead a team in achieving strategic objectives while maintaining a high standard of customer service.

Ideal candidates should possess a degree, have a minimum of four years of experience in HR claims, and demonstrate strong communication skills. Working hours are Monday to Friday, from 8:30 am to 6 pm.

Qualifications

• Minimum four years of working experience in processing HR claims, disbursement, and refunds.
• Good interpersonal and communication skills, both oral and written.
• Must uphold strong code of work ethics, particularly confidentiality of information.

Responsibilities

• Achieve operational goals and key performance indicators aligned with strategic objectives.
• Ensure timely and accurate approval of make-up pay payments.
• Deliver a professional standard of service to customers.
• Coach and develop employees in required competencies.
• Exercise judgment to approve claims for fair compensation.
• Prepare and analyze statistical reports for management.
• Investigate non-conformances for corrective action.
• Guide the team on complex claims and deviation cases.
• Execute communication programs to shape employer/NSmen behavior.
• Review and implement solutions for operational efficiency.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Result-oriented

Education

Degree in any discipline

Job description

Monthly Salary: Up to $3,200 + Performance Bonus

Location

Depot Road

Responsibilities

• Performance Management – Achieve operational goals and key performance indicators that are aligned to the organization’s overall strategic objectives.
• Operation Management – Implement the approving guidelines to ensure make‑up pay payments to NSmen are timely and accurate and in accordance with stipulated policies and guidelines.
• Customer Service – Execute the customer service support initiatives to deliver a highly professional standard of service to customers.
• Employee Development – Coach, train and develop employees regularly in the required competencies to their fullest potential to leverage their strengths for better performance.
• Claims Approval – Exercise judgment and approve claims to ensure fair compensation.
• Statistical Analysis – Prepare and analyse statistical reports to produce trends for management use.
• Quality Control Management – Investigate any non‑conformances to facilitate corrective/preventive action so as to prevent future occurrences.
• Claims Consultancy – Provide guidance to the team on complex claims and deviation cases regularly to ensure consistency, fairness and prudence in decisions made.
• Customer Communication – Execute the communication programs to shape the behaviour of employers/NSmen.
• Process Review – Review, streamline and implement solutions to enhance operational efficiency and effectiveness.

Period

3 Years Contract

Working Hours

Mon‑Fri: 8.30am‑6pm

Requirements

• Degree in any discipline
• Minimum four years of working experience (preferably) in processing HR claims, disbursement and refunds.
• Good interpersonal and communication skills, both oral and written
• Must uphold strong code of work ethics, in particular confidentiality of information
• Detail‑oriented and meticulous
• Result oriented