Executive Assistant – Refund Operations (Pivot Tables, Excel) @ Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 28,000 - 39,000; Part time

Job summary

PERSOL Singapore Pte Ltd is seeking a detail‑oriented refund operations specialist for a 6‑month contract, based at Kallang Sector. You will manage end‑to‑end communications, coordinate with external providers, and support AP on refunds.

Strong Excel skills and data accuracy are essential. Applicants should hold a Diploma in Business Administration or related field, be highly organized, and able to multitask across multiple stakeholders.

Qualifications

• Diploma in Business Administration, Operations Management, or a related discipline.
• Strong attention to detail and accuracy when handling data.
• Excellent organizational and multitasking skills, with the ability to manage multiple stakeholders simultaneously.
• Good interpersonal and communication skills with the ability to work effectively at all levels.
• Proactive, responsible, and a strong team player with a positive work attitude.

Responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities
• Coordinate with Accounts Payable (AP) on manual refund submissions and payment status tracking
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation
• Prepare and process weekly refund batches
• Generate regular operational reports and status updates on pending, failed or incomplete refunds
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances
• Support ad hoc business, operational and administrative activities as required

Skills

Attention to detail

Organizational skills

Multitasking

Interpersonal & communication

Proactive & team player

Independent working

Education

Diploma in Business Administration, Operations Management, or related discipline

Tools

Microsoft Excel

Pivot Tables

VLOOKUP

XLOOKUP

Data validation

Filtering

Microsoft Word

PowerPoint

Outlook

Job description

About the role

This is a 6-month contract role (extendable/convertible) with a leading utilities group, based at Kallang Sector. You will be responsible for the end-to-end refund operations, managing customer communications, coordinating with third-party service providers and internal teams, and driving the closure of the refund programme.

Key responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities
• Coordinate with Accounts Payable (AP) on manual refund submissions and payment status tracking
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation
• Prepare and process weekly refund batches
• Generate regular operational reports and status updates on pending, failed or incomplete refunds
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances
• Support ad hoc business, operational and administrative activities as required

About you

• Diploma in Business Administration, Operations Management, or a related discipline
• Strong attention to detail and accuracy when handling data
• Excellent organizational and multitasking skills, with the ability to manage multiple stakeholders simultaneously
• Good interpersonal and communication skills with the ability to work effectively at all levels
• Proactive, responsible, and a strong team player with a positive work attitude
• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering
• Effective verbal and written communication skills
• Ability to work independently and meet tight operational timelines
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
• Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered

Contact number: 81 194

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 Reg. R1981246 Bertram Lee Kian Hui