Executive Assistant – Refund Operations (Excel, Entry Level) Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 36,000 - 60,000; Part time

Job summary

PERSOL in Singapore is seeking a detail-oriented professional for a 6-month contract in the Kallang area. You will manage end-to-end refund operations, coordinating with third-party providers and internal teams to drive the closure of the refund programme.

You will handle customer communications, prepare weekly refund batches, and generate operational reports while coordinating with AP for payment status. A Diploma in Business Administration or related field, strong Excel skills, and meticulous

Qualifications

• Diploma in Business Administration, Operations Management, or a related discipline.
• Strong attention to detail and accuracy when handling data.
• Excellent organizational and multitasking skills with the ability to manage multiple stakeholders.

Responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are completed.
• Coordinate with third-party service providers to validate wallet balances and support refund processing.
• Coordinate with Accounts Payable on manual refund submissions and payment status tracking.
• Monitor refund requests through the entire lifecycle, from submission to completion with documentation.
• Prepare and process weekly refund batches.
• Generate regular operational reports on pending, failed or incomplete refunds.
• Drive closure of the refund programme by following up on outstanding cases.

Skills

Detail oriented

Organizational skills

Multitasking

Interpersonal skills

Excel skills

Verbal and written communication

Education

Diploma in Business Administration or Operations Management

Tools

Microsoft Excel

Microsoft Office

Job description

About the role

This is a 6-month contract role (extendable/convertible) with a leading utilities group, based in the Kallang sector. You will be responsible for the end-to-end refund operations, managing customer communications, coordinating with third-party service providers and internal teams, and driving the closure of the refund programme.

Key responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities
• Coordinate with Accounts Payable (AP) on manual refund submissions and payment status tracking
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation
• Prepare and process weekly refund batches
• Generate regular operational reports and status updates on pending, failed or incomplete refunds
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances at the end of the exercise
• Support ad hoc business, operational and administrative activities as required

About you

• Diploma in Business Administration, Operations Management, or a related discipline
• Strong attention to detail and accuracy when handling data
• Excellent organizational and multitasking skills, with the ability to manage multiple stakeholders simultaneously
• Good interpersonal and communication skills with the ability to work effectively at all levels
• Proactive, responsible, and a strong team player with a positive work attitude
• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering
• Effective verbal and written communication skills
• Ability to work independently and meet tight operational timelines
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
• Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered

Contact number: 81194

We regret to inform that only shortlisted candidates will be notified.