Customer Service & Administrative Executive

Friend Of Bus Pte. Ltd.; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Friend of Bus Pte Ltd is seeking a Customer Service & Operations Executive to be the primary contact for customers and to manage day-to-day tasks including inquiries, bookings, fleet compliance, and payments. The role demands clear communication, meticulous records, and coordination across multiple tasks in a fast-paced environment.

The candidate should have 1–2 years in a customer service/operations role, with possible advantage for experience in transport or fleet management.

Qualifications

• Minimum GCE 'O' Level or Diploma in Business Administration, Operations Management, or a related field.
• 1–2 years of experience in customer service, administrative, or operations role.
• Prior experience in transport, logistics, or fleet management is an advantage.

Responsibilities

• Respond to customer enquiries via email or phone in a timely and professional manner; prepare accurate quotations.
• Process school booking forms received via email or fax with accurate records.
• Vet and verify driver claim sheets; monitor road tax expiry dates and renewals; liaise with brokers for insurance quotes.

Skills

Customer service

Communication

Microsoft Office

Detail-oriented

Multitasking

Numerical literacy

Independent worker

Education

GCE O Level or Diploma

Tools

Word

Excel

Outlook

Job description

Role Overview

The Customer Service & Operations Executive serves as the primary point of contact for customers and is responsible for managing day-to-day operational tasks including customer enquiries, booking processing, fleet compliance, and payment follow-up. This role requires strong communication skills, attention to detail, and the ability to coordinate across multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

• Respond to customer enquiries via email in a timely and professional manner, including preparation of accurate quotations
• Handle inbound customer calls to address enquiries, resolve issues, and provide service information
• Process school booking forms received via email or fax, ensuring accuracy and completeness of records

Fleet & Compliance Administration

• Vet and verify driver claim sheets against system records to ensure accuracy before processing
• Monitor road tax expiry dates and coordinate all prerequisite steps for renewal, including valid VPC, bus inspection, and insurance coverage
• Prepare and submit written appeals to relevant authorities on behalf of the company as required
• Source and compare insurance quotations, liaising with brokers and insurers to obtain the best coverage and pricing

Billing & Collections

• Issue ad-hoc invoices to customers accurately and promptly upon request or upon service completion
• Follow up on outstanding payments through systematic and professional communication with customers

Job Requirements

Education & Experience

• Minimum GCE 'O' Level or Diploma in Business Administration, Operations Management, or a related field
• At least 1 to 2 years of experience in a customer service, administrative, or operations role
• Prior experience in the transport, logistics, or fleet management industry is an advantage

Skills & Competencies

• Strong written and verbal communication skills in English; ability to correspond professionally via email
• Competent in Microsoft Office applications, particularly Word, Excel, and Outlook
• Good numerical literacy for verifying claims, preparing invoices, and following up on payments
• Organised and detail-oriented, with the ability to manage multiple deadlines concurrently
• Familiarity with insurance processes, road tax renewal procedures, or fleet compliance is a plus
• Ability to work independently with minimal supervision and exercise sound judgment

Personal Attributes

• Customer-focused with a proactive and professional attitude
• Resourceful and able to follow up diligently on pending matters
• Adaptable and willing to assist across functions when required
• Trustworthy and able to handle sensitive company and customer information with discretion

About Us

Friend of Bus Pte Ltd is part of a group of companies that operates Bus transportation, Travel Agency and E-commerce.