Refund Operations Executive (Excel, VLOOKUP) - Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

PERSOL in Singapore invites applications for a 6-month contract role at Kallang Sector to lead end-to-end refund operations, manage customer communications, and coordinate with third-party providers and internal teams to drive closure of the refund programme.

You will process weekly refund batches, generate status reports, and support related administrative tasks, with strong Excel skills and attention to detail.

Qualifications

• Diploma in Business Administration, Operations Management, or related discipline.
• Strong attention to detail and data accuracy.
• Excellent organizational and multitasking abilities across stakeholders.
• Effective verbal and written communication at all levels.
• Proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP, data validation).

Responsibilities

• Manage end-to-end customer communications and provide timely refunds updates.
• Coordinate with third-party providers to validate wallet balances and data.
• Coordinate with Accounts Payable on manual refund submissions and payment status.
• Monitor refund requests through the entire refund lifecycle with documentation.
• Prepare and process weekly refund batches.
• Generate operational reports on pending, failed or incomplete refunds.
• Drive closure of the refund programme by following up on outstanding cases.
• Support ad hoc business and administrative activities as required.

Skills

Attention to detail

Organizational skills

Multitasking

Interpersonal skills

Microsoft Excel

Pivot Tables

VLOOKUP/XLOOKUP

Data validation and filtering

Verbal and written communication

Independent working

Team player

Education

Diploma in Business Administration or Operations Management

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

About the role

This is a 6-month contract role (extendable/convertible) with a leading utilities group, based at Kallang Sector. You will be responsible for the end-to-end refund operations, managing customer communications, coordinating with third-party service providers and internal teams, and driving the closure of the refund programme.

Key responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities
• Coordinate with Accounts Payable (AP) on manual refund submissions and payment status tracking
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation
• Prepare and process weekly refund batches
• Generate regular operational reports and status updates on pending, failed or incomplete refunds
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances
• Support ad hoc business, operational and administrative activities as required

About you

• Diploma in Business Administration, Operations Management, or a related discipline
• Strong attention to detail and accuracy when handling data
• Excellent organizational and multitasking skills, with the ability to manage multiple stakeholders simultaneously
• Good interpersonal and communication skills with the ability to work effectively at all levels
• Proactive, responsible, and a strong team player with a positive work attitude
• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering
• Effective verbal and written communication skills
• Ability to work independently and meet tight operational timelines
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
• Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered