Associate Executive - Account receivable, Business Office

Institute of Mental Health; Singapore; Presencial; SGD 33 000 - 47 000; Tempo integral

Resumo da oferta

Institute of Mental Health (IMH) in Singapore seeks an Associate Executive – Account Receivable to support the Finance (Business Office) AR work. The role involves stations in the clinic, contacting patients with outstanding bills, understanding their situations, and guiding them toward payment plans or financial assistance options.

You will liaise with patients, work with Medical Social Workers, track follow-ups, and maintain records while coordinating with front counter staff and 1FSS

Qualificações

• Strong communication skills and empathy when handling sensitive conversations.
• Comfortable engaging with patients in person at the clinic.
• Able to work independently and follow up diligently.
• Experience in accounts receivable, customer service, or healthcare setting is an advantage.

Responsabilidades

• Liaise with patients on outstanding bills in a professional and empathetic manner.
• Collaborate with Medical Social Workers to refer patients in need of financial assistance.
• Track follow-ups, maintain simple records, and update status in the system.
• Coordinate with front counter staff and 1FSS colleagues as needed.
• Support other AR-related administrative tasks as assigned.

Conhecimentos

Communication

Patient empathy

Independent work

AR experience

Healthcare experience

Formação académica

Diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Institution: Institute of Mental Health

Family Group: Ancillary

Position: Associate Executive – Account receivable, Business Office

Department: Finance (Business Office)

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description

We’re looking for staff to support our Accounts Receivable (AR) work. The role involves stationing in our clinic, reaching out to patients with outstanding bills, understanding their situations, and guiding them towards suitable payment or financial assistance options.

Job Responsibilities

• Liaise with patients on their outstanding bills in a professional and empathetic manner.
• Work with Medical Social Workers (MSW) to refer patients who may need financial help.
• Track follow-ups, maintain simple records, and update status in the system.
• Coordinate with front counter staff and 1FSS colleagues where necessary
• Support any other AR-related administrative tasks as assigned

Requirements

Competency

• Good communication skills and patience in handling sensitive conversations.
• Comfortable speaking with patients in person.
• Able to work independently and follow up diligently.
• Experience in AR, customer service, or healthcare setting is an advantage

Educational And Professional Requirements

• Diploma holder in any discipline
• Proficient in Microsoft Office applications

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.