Associate Executive - Account receivable, Business Office

NHG Health; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

The Institute of Mental Health in Singapore is seeking an Associate Executive – Account Receivable, Business Office to manage patient invoices and collections for our clinic. You will liaise with patients, supporting them toward payment plans or financial assistance options.

Collaborating with Medical Social Workers and front desk/1FSS staff, you will track follow-ups and keep AR records up to date. Diploma holder with good communication and MS Office skills is required; AR or healthcare

Qualifications

• Diploma holder in any discipline.
• Proficient in Microsoft Office applications.

Responsibilities

• Liaise with patients on their outstanding bills in a professional and empathetic manner.
• Work with Medical Social Workers (MSW) to refer patients who may need financial help.
• Track follow-ups, maintain simple records, and update status in the system.
• Coordinate with front counter staff and 1FSS colleagues where necessary.
• Support any other AR-related administrative tasks as assigned.

Skills

Communication

Empathy

Customer service

Healthcare experience

Independent worker

Education

Diploma holder

Tools

Microsoft Office

Job description

Associate Executive - Account receivable, Business Office

Institution: Institute of Mental Health

Family Group: Ancillary

Position: Associate Executive – Account receivable, Business Office

Department: Finance (Business Office)

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

We’re looking for staff to support our Accounts Receivable (AR) work. The role involves stationing in our clinic, reaching out to patients with outstanding bills, understanding their situations, and guiding them towards suitable payment or financial assistance options.

Job Responsibilities:

Liaise with patients on their outstanding bills in a professional and empathetic manner.

Work with Medical Social Workers (MSW) to refer patients who may need financial help.

Track follow-ups, maintain simple records, and update status in the system.

Coordinate with front counter staff and 1FSS colleagues where necessary

Support any other AR-related administrative tasks as assigned

Requirements:

Competency

Good communication skills and patience in handling sensitive conversations.

Comfortable speaking with patients in person.

Able to work independently and follow up diligently.

Experience in AR, customer service, or healthcare setting is an advantage

Educational and Professional Requirements

Diploma holder in any discipline

Proficient in Microsoft Office applications

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.