Associate Director, Revenue Operations

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading financial services firm in Singapore is seeking an experienced professional to manage account handover processes and sales incentives. The successful candidate will prepare client-facing materials and maintain documentation for incentive programs. Candidates must have a Bachelor’s degree and at least 7 years of experience in sales operations or related fields. Proficiency in data analysis tools and CRM systems is essential. Join us to contribute to innovative solutions in a dynamic environment.

Qualifications

• 7+ years of experience in sales operations, revenue operations, or a related field.
• Experience in a large-scale technology or financial services company is highly preferred.

Responsibilities

• Streamline and maintain the account handover process.
• Perform data cleansing and analysis for sales incentive programs.
• Develop and maintain documentation for incentive schemes.
• Prepare client-facing materials to support the sales team.

Skills

Strong analytical and data analysis skills

Excellent communication and collaboration skills

Detail-oriented with strong organizational and project management skills

Familiarity with CRM systems (e.g., Salesforce)

Education

Bachelor’s degree or higher from a reputable university

Tools

Excel

SQL

BI tools (e.g., Tableau, Power BI)

Job description

Key Responsibilities

1. Account Handover Management
   • Streamline and maintain the account handover process between Field/Mid-Market Business Development (BD), Customer Success Managers (CSMs), and Account Managers (AMs).
   • Conduct quality checks to ensure smooth execution of account transitions.
   • Maintain and update account handover documentation and workflows.
2. Sales Incentives Management
   • Perform data cleansing and analysis to support the design and execution of sales incentive programs for the SME team.
   • Communicate incentive structures and updates to Field/Mid Market Account Executives (AEs).
   • Monitor and report on the effectiveness of incentive programs.
3. Incentives Design and Documentation
   • Develop and maintain streamlined documentation for incentive schemes to ensure clear communication across teams.
   • Collaborate with cross-functional teams to design and implement incentive programs that align with business goals.
4. Client-Facing Materials Preparation
   • Prepare and update client-facing materials, including presentations, proposals, and reports, to support the sales team.

Qualifications

• Bachelor’s degree or higher from a reputable university.
• 7+ years of experience in sales operations, revenue operations, or a related field.
• Experience in a large-scale technology or financial services company is highly preferred.

Skills

• Strong analytical and data analysis skills, with proficiency in tools such as Excel, SQL, or BI tools (e.g., Tableau, Power BI).
• Excellent communication and collaboration skills, with the ability to work effectively across teams.
• Detail-oriented with strong organizational and project management skills.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.