Assistant Supervisor

AL HAFIZ CASTLE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local hospitality company in Singapore seeks an experienced operations manager to oversee day-to-day functions. Responsibilities include enhancing customer satisfaction, training staff, and managing cash transactions while maintaining high product knowledge in food and beverage. Candidates should have solid experience in food processing management, outstanding organizational abilities, and be adaptable to a dynamic environment. This position may require long hours, including weekends. Competitive salary and possible benefits apply.

Qualifications

• 3-7 years’ experience in end to end management within food processing.
• 3-5 years of direct experience with FAASOS products.
• Ability to effectively communicate with staff and management.

Responsibilities

• Assist in planning and monitoring operations effectively.
• Respond to customers needs and resolve complaints.
• Prepare daily reports for management.

Skills

Operational systems

Customer service

Organizational skills

Multitasking

Adaptability to pressure

Team motivation

Tools

Micros POS

Opera

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Main responsibilities include:

• Assist Supervisor in Planning, monitor and control various operations
• Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction
• Constant effective communication with the Supervisor and director regarding any customer or staff issues
• Encourage and motivate staff with a positive attitude
• Operate POS (point of sale) and maintain security of system
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions
• Prepare reports for Director and Management on daily basis
• Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
• Maintain excellent product knowledge
• Prepare weekly staff rosters if need be
• Conduct service briefings
• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ensure the correct set up for functions and bookings for the day
• Ongoing menu and beverage training as well as developing regular tests
• Assist the food and beverage manager with HR related matters
• Monitor staff breaks and general timekeeping
• Monitor and authorize staff clock in and clock out procedures
• Ensure discipline is fair and correct steps are taken

REQUIREMENTS & QUALIFICATIONS

• 3-7 years’ experience in a End to End Management of Retail and Wholesale Food Processing
• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be advantageous
• Own transport a plus