Assistant Station Manager

ASIA-LINK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a dedicated individual for a role that involves monitoring fare collection systems and ensuring passenger safety. Responsibilities include maintaining equipment, assisting passengers with inquiries, and managing emergencies and incidents at train stations. Candidates should have a NITEC in Engineering and be prepared to work rotating shifts. The role highlights the importance of safety awareness and customer service excellence.

Qualifications

• Experience with maintenance of AFC equipment.
• Ability to work in a rotating shift schedule.
• Familiarity with emergency procedures and passenger services.

Responsibilities

• Monitor and maintain AFC equipment.
• Assist passengers with fare-related inquiries and emergencies.
• Conduct inspections and handle incidents at train stations.

Skills

Equipment maintenance

Customer service

Emergency response

Safety awareness

Education

NITEC/Higher NITEC in Engineering discipline

Job description

Job Responsibilities

Customer Service

• Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketingmachines
• Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render firstaid when necessary
• Monitors CCTV and makes necessary Public Announcements
• Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

• Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
• Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
• Assists in detrainment of passengers when required
• Provides travel directions for passengers travelling within the train system
• Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

Concourse Duties

• Carries out checks on illegally parked or abandoned bicycles or belongings
• Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in stationpremise

Administrative Duties

• To liaise with cleaning personnel for station/toilet cleaning
• Reports any equipment fault to the Station Manager and files the fault reporting through the MaintenanceManagement System (MMS)
• Opening and Closing of Station
• Opens and closes the station according to the timetable. Switches the station equipment on / off before /after traffic hours
• Checks the station area for any passengers before closing of station
• Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station
• Handles all train/station incidents and emergencies
• Manages and reports all incidents and emergency situations relating to:
• Staff and passenger (e.g. accident, assault, molest, etc.)
• Trains (e.g. alarms, faults and manning of trains)
• Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment,responding to alarms/defects)
• Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
• Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
• Assist in service recovery during train service disruption

Qualifications & Work Experience

• NITEC/Higher NITEC in Engineering discipline.
• Able to perform 3 rotating shift work based on a duty roster
• MOM Licences No: 02C5465
  EA Personnel Registration No: R24125030