Assistant Product Manager (12-Month Contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial services company in Singapore seeks a dedicated individual to manage scam appeal case processing and resolve customer issues related to unsecured loans. The ideal candidate will hold a Bachelor’s degree in Business or Finance and possess strong analytical and communication skills. Responsibilities include monitoring scam appeal cases, managing loan processing and adjustments, and driving improvements in customer journey and product management for unsecured loans.

Qualifications

• Experience in banking, product management, or operations preferred.
• Familiarity with unsecured loan products and banking processes is a plus.

Responsibilities

• End-to-end monitoring and manual processing of scam appeal cases.
• Manage and resolve BTIL-related tasks including loan processing, adjustments, and repayment scheduling.
• Participate in testing and implementation of system-related initiatives and enhancements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Task management

Education

Bachelor’s degree in Business, Finance, or related field

Job description

1. Scam Appeal Case Management

• End-to-end monitoring and manual processing of scam appeal cases.

• Conduct comprehensive case reviews and provide customer support, including:

  • Reviewing police reports

  • Addressing scam-related amounts

  • Advising frontliners on resolution steps

• Execute and monitor operational processes such as:

  • Reaging, waivers, and account management across multiple teams

  • Managing declined cases and 0% IL conversions

  • Multi-day monitoring due to batch processing

2. Unsecured Loan Customer Issue Resolution

• Manage and resolve BTIL-related tasks, including:

  • Loan processing, adjustments, and repayment scheduling

  • Fee waivers, dispute handling, and exception management

  • Handling financial appeals and cancellations while considering payment hierarchy

3. Unsecured Loan Product Management

• Participate in testing and implementation of system-related initiatives and enhancements.

• Drive process and customer journey improvements for UL products.

• Collaborate with tech teams to identify and resolve system issues.

• Propose and execute campaigns for UL products and services.

• Draft marketing content, terms & conditions, and messaging for UL products.

Qualifications

• Bachelor’s degree in Business, Finance, or related field.

• Experience in banking, product management, or operations preferred.

• Strong analytical, problem-solving, and communication skills.

• Ability to manage multiple tasks and work effectively across teams.

• Familiarity with unsecured loan products and banking processes is a plus.

EA License No. 01C4394 • RCB No. 200007268E