Assistant Operations Manager (Outlets)

IDS AESTHETICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

IDS AESTHETICS PTE. LTD. seeks an Operations Manager to oversee daily outlet operations in Singapore, ensuring policy compliance and service quality.

You will coordinate with Marketing, Accounts, Logistics and other departments on promotions, new products and initiatives while managing inventory, rostering, licences and regulatory requirements. The ideal candidate has a diploma or degree in a relevant field, at least 3 years in operations or outlet management, and strong organisational and

Qualifications

• Diploma or Degree in Business Administration, Operations Management, or a related field.
• 3+ years of relevant experience in operations or outlet management.
• Strong organisational, coordination and problem-solving skills.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office and comfortable with operational systems.
• Detail-oriented with good follow-up and time management.
• Willingness to travel between outlets when required.

Responsibilities

• Assist in overseeing the daily operations of all outlets and ensure compliance with company policies, procedures and relevant regulations.
• Monitor outlet standards, including staff attendance, grooming, service quality, housekeeping and overall premises condition.
• Coordinate inventory management, including stock monitoring, forecasting, ordering and ensuring accurate inventory records.
• Work closely with Marketing, Accounts, Logistics and other departments on promotions, new products, treatments and operational initiatives.
• Coordinate the maintenance, servicing and repair of outlet equipment, facilities and systems with relevant vendors and contractors.
• Manage outlet staff rostering, leave administration and staff knowledge assessments.
• Ensure relevant licences, permits, certifications and regulatory requirements are properly maintained and renewed on time.
• Support internal quality and compliance audits and ensure appropriate follow-up actions are carried out.
• Coordinate IT support, including troubleshooting, equipment maintenance and procurement of IT hardware and software.
• Oversee general facilities and maintenance matters, including air-conditioning, lighting, CCTV and other outlet equipment.
• Prepare regular operational reports and documentation as required.
• Identify operational issues promptly and coordinate with relevant parties to ensure timely resolution.
• Perform other duties and projects as assigned by management.

Skills

Organisational skills

Coordination skills

Problem-solving

Communication skills

Team player

Independent worker

MS Office

Education

Diploma or Degree in Business Administration or Operations Management

Tools

Microsoft Office

Job description

Location: Novena / Orchard

Key Responsibilities

• Assist in overseeing the daily operations of all outlets and ensure compliance with company policies, procedures and relevant regulations.
• Monitor outlet standards, including staff attendance, grooming, service quality, housekeeping and overall premises condition.
• Coordinate inventory management, including stock monitoring, forecasting, ordering and ensuring accurate inventory records.
• Work closely with Marketing, Accounts, Logistics and other departments on promotions, new products, treatments and operational initiatives.
• Coordinate the maintenance, servicing and repair of outlet equipment, facilities and systems with relevant vendors and contractors.
• Manage outlet staff rostering, leave administration and staff knowledge assessments.
• Ensure relevant licences, permits, certifications and regulatory requirements are properly maintained and renewed on time.
• Support internal quality and compliance audits and ensure appropriate follow-up actions are carried out.
• Coordinate IT support, including troubleshooting, equipment maintenance and procurement of IT hardware and software.
• Oversee general facilities and maintenance matters, including air-conditioning, lighting, CCTV and other outlet equipment.
• Prepare regular operational reports and documentation as required.
• Identify operational issues promptly and coordinate with relevant parties to ensure timely resolution.
• Perform other duties and projects as assigned by management.

Requirements

• Diploma or Degree in Business Administration, Operations Management, or a related field.
• At least 3 years of relevant experience in operations, outlet management or a similar role.
• Strong organisational, coordination and problem-solving skills.
• Good communication and interpersonal skills, with the ability to work effectively with different departments and external vendors.
• Able to work independently while also being a strong team player.
• Proficient in Microsoft Office and comfortable working with operational systems.
• Detail-oriented with good follow-up and time management skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Willingness to travel between outlets when required.