Outlet Operation Manager

Have Fun Dte; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Goodwill Entertainment Holding Limited, a Singapore-listed entertainment group, seeks an experienced Outlet Manager to own the operations and business performance of a HaveFun Family Karaoke outlet. You will lead the team, drive revenue, marketing initiatives, and ensure smooth day-to-day operations.

The ideal candidate has 3–5 years in outlet/store management, strong leadership, and a data-driven mindset to monitor KPIs, improve customer experience, and maintain high service standards across

Qualifications

• Minimum 3–5 years of experience in outlet or store management.
• Experience in entertainment, hospitality, F&B, nightlife, or retail preferred.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership and team development skills.
• Comfortable working with operational data and performance reporting.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Communicate and enforce safety, hygiene, and standard operating procedures.
• Prepare and submit monthly performance reports and insights.

Skills

Outlet management

Team leadership

Marketing initiatives

Data reporting

Job description

Company Overview

Goodwill Entertainment Holding Limited is a Singapore Exchange (SGX) listed entertainment group dedicated to developing diversified entertainment and social experience platforms.

The Group focuses on Multi-Entertainment Concepts, integrating family entertainment, live performances, nightlife entertainment, and F&B businesses to deliver innovative and engaging entertainment experiences.

Currently, the Group operates 12 HaveFun Family Karaoke outlets across Singapore, and continues to expand its entertainment and dining portfolio, including:

• HaveFun LiveShow
• Club Fate
• Yakitori
• Bloom & Boom
• Sticks& Stones
• Central Kitchen Facility

By integrating multiple entertainment and dining concepts, the Group aims to create a comprehensive platform combining entertainment, social interaction, and lifestyle experiences.

Job Summary

We are looking for an experienced Outlet Manager who can take ownership of both operations and business performance of an outlet.

This role is not limited to supervising daily operations. The Outlet Manager is expected to lead the team, drive business performance, execute outlet-level marketing initiatives, and maintain stable store operations.

The ideal candidate is a hands-on operator with business awareness, capable of managing the outlet independently on a day-to-day basis while continuously improving outlet performance within the Group’s operational framework.

This role is suitable for managers who are comfortable taking ownership of results, rather than relying solely on on-site supervision.

Key Responsibilities

Business Performance & Results

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.

Marketing & Customer Growth

• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.

Team Leadership & Staff Development

• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.

Outlet Operations Management

• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.

Data Awareness & Reporting

• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.

Compliance& Operational Standards

• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Requirements

• Minimum 3-5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Ideal Candidate Profile

We are looking for managers who:

• Take ownership of outlet performance, not just daily supervision.
• Are comfortable making operational and business decisions.
• Can lead teams and maintain stable store operations.
• Are proactive in improving outlet performance and customer experience.