Assistant Operations Manager (Outlets)

IDS CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 72,000; Full time

Job summary

IDS CLINIC PTE. LTD. is seeking an Assistant Operations Manager (Outlets) to assist the Operations Manager with daily outlet operations, ensuring smooth, compliant and efficient performance.

The role covers staffing, inventory, maintenance, and cross‑department collaboration across Marketing, Accounts and Logistics. Responsibilities include supervising outlet standards, managing rostering, licences and audits, coordinating IT and facilities maintenance, and delivering timely operational reports.

Qualifications

• Diploma or Degree in Business Administration, Operations Management, or related field.
• 3 years of relevant experience in operations, outlet management or similar role.
• Strong organisational, coordination and problem-solving skills.
• Good communication and interpersonal skills, with the ability to work with different departments and vendors.
• Able to work independently while also being a strong team player.
• Detail-oriented with good follow-up and time management skills.

Responsibilities

• Assist in overseeing the daily operations of all outlets and ensure compliance with company policies, procedures and relevant regulations.
• Monitor outlet standards, including staff attendance, grooming, service quality, housekeeping and overall premises condition.
• Coordinate inventory management, including stock monitoring, forecasting, ordering and ensuring accurate inventory records.
• Work closely with Marketing, Accounts, Logistics and other departments on promotions, new products, treatments and operational initiatives.
• Coordinate the maintenance, servicing and repair of outlet equipment, facilities and systems with relevant vendors and contractors.
• Manage outlet staff rostering, leave administration and staff knowledge assessments.
• Ensure relevant licences, permits, certifications and regulatory requirements are properly maintained and renewed on time.
• Support internal quality and compliance audits and ensure appropriate follow-up actions are carried out.
• Coordinate IT support, including troubleshooting, equipment maintenance and procurement of IT hardware and software.
• Oversee general facilities and maintenance matters, including air-conditioning, lighting, CCTV and other outlet equipment.
• Prepare regular operational reports and documentation as required.
• Identify operational issues promptly and coordinate with relevant parties to ensure timely resolution.
• Perform other duties and projects as assigned by management.

Skills

Organisational skills

Problem-solving

Communication

Independent & team player

Microsoft Office

Education

Diploma or Degree in Business Admin/Operations Management

Tools

Microsoft Office

Job description

Location: Novena / Orchard

We are looking for an Assistant Operations Manager (Outlets) to support the Operations Manager in managing the day-to-day operations of our outlets and ensuring smooth, efficient and compliant operations.

Key Responsibilities

• Assist in overseeing the daily operations of all outlets and ensure compliance with company policies, procedures and relevant regulations.
• Monitor outlet standards, including staff attendance, grooming, service quality, housekeeping and overall premises condition.
• Coordinate inventory management, including stock monitoring, forecasting, ordering and ensuring accurate inventory records.
• Work closely with Marketing, Accounts, Logistics and other departments on promotions, new products, treatments and operational initiatives.
• Coordinate the maintenance, servicing and repair of outlet equipment, facilities and systems with relevant vendors and contractors.
• Manage outlet staff rostering, leave administration and staff knowledge assessments.
• Ensure relevant licences, permits, certifications and regulatory requirements are properly maintained and renewed on time.
• Support internal quality and compliance audits and ensure appropriate follow-up actions are carried out.
• Coordinate IT support, including troubleshooting, equipment maintenance and procurement of IT hardware and software.
• Oversee general facilities and maintenance matters, including air-conditioning, lighting, CCTV and other outlet equipment.
• Prepare regular operational reports and documentation as required.
• Identify operational issues promptly and coordinate with relevant parties to ensure timely resolution.
• Perform other duties and projects as assigned by management.

Requirements

• Diploma or Degree in Business Administration, Operations Management, or a related field.
• 3 years of relevant experience in operations, outlet management or a similar role.
• Strong organisational, coordination and problem-solving skills.
• Good communication and interpersonal skills, with the ability to work effectively with different departments and external vendors.
• Able to work independently while also being a strong team player.
• Proficient in Microsoft Office and comfortable working with operational systems.
• Detail-oriented with good follow-up and time management skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Willingness to travel between outlets when required.