Operation Executive

ROYAL T GROUP PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

ROYAL T GROUP PTE. LTD. is seeking a responsible Operations Admin to support daily F&B operations. You will handle administrative tasks, outlet inspections, CCTV monitoring, and staff training coordination to maintain high standards.

The role requires a Diploma in Business Admin or related field, strong communication and organizational skills, proficiency in MS Office, and willingness to travel between outlets and work weekends when needed. Fresh graduates welcome; training provided.

Qualifications

• Diploma in Business Administration, Hospitality, F&B Management or related field.
• Fresh graduates welcome with training provided.
• Proficient in Microsoft Office, especially Excel and Word.
• Good communication and interpersonal skills.
• Willing to travel between outlets and work weekends or after hours when required.

Responsibilities

• Provide administrative support to the Operations team and outlets, including reports, checklists, schedules, and other documents.
• Maintain records and filing of operational documents; follow up with outlets on issues.
• Conduct regular outlet visits to check cleanliness, hygiene, and standards.
• Ensure outlets follow SOPs and guidelines; conduct compliance checks.
• Conduct CCTV checks and monitor staff compliance with procedures.
• Review CCTV footage for incidents and report irregularities.
• Conduct staff skills assessments and track results.
• Coordinate with supervisors on training needs and records.
• Assist with audits, inspections, and busy-period support.

Skills

Communication

Organization

Teamwork

Time management

MS Office

Education

Diploma in Business Administration

Diploma in Hospitality / F&B Management

Tools

Excel

Word

Microsoft Office

Job description

About the role

We are looking for a responsible and detail-oriented Operations Admin to support the daily operations of our F&B outlets. The role will involve administrative work, outlet checks, CCTV monitoring, staff skills assessments, training coordination, and operational support.

Key responsibilities

• Provide administrative support to the Operations team and outlets, including preparing reports, checklists, schedules, and other operational documents.
• Maintain proper records and filing of operational documents and follow up with outlets on operational matters and outstanding issues.
• Conduct regular outlet visits to check cleanliness, food safety, hygiene, and operational standards.
• Ensure outlets follow company SOPs and operational guidelines, and conduct compliance checks and follow up on issues identified.
• Conduct regular CCTV checks of the outlets and monitor staff compliance with company procedures and operational standards.
• Review CCTV footage when required for operational issues, customer complaints, or incidents, and report irregularities to the Operations Manager.
• Conduct staff skills assessment tests to evaluate employees' knowledge and operational skills.
• Maintain staff assessment records and coordinate with outlet supervisors and Operations Managers on staff training needs.
• Assist with staff training and follow up on areas requiring improvement, providing feedback on staff performance.
• Assist the Operations team during audits, inspections, training, and company activities, and support outlets during busy periods or special events when required.

About you

• Minimum Diploma in Business Administration, Hospitality, F&B Management, or a related field. Fresh graduates are welcome to apply.Training will be provided for suitable candidates who are responsible, proactive, and willing to learn.
• Good communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Proficient in Microsoft Office, especially Excel and Word.
• Able to work independently and as part of a team.
• Responsible, proactive, and willing to learn.
• Comfortable working in a fast-paced F&B environment.
• Willing to travel between outlets when required.
• Willing to work weekends or after office hours when required for outlet checks or operational matters.
• F&B or operations experience, experience in staff training, assessment, or outlet compliance, and knowledge of food safety, hygiene, and Halal requirements in Singapore are advantages.