Operations Manager

vt recruit pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

vt recruit pte. ltd. is seeking an experienced Operations and Retail Manager to oversee daily multi-outlet activities in Singapore. You will drive sales, implement SOPs, and lead diverse teams across locations to achieve targets.

The role requires a Bachelor's degree in business or management, at least 5 years of management experience, and strong data-driven decision-making. Flexibility to work a rotating shift and weekends is expected.

Qualifications

• Bachelor's degree in Business Administration, Management, or related discipline.
• Must have proven management experience in a multi-outlet environment.
• Strong data-driven and strategic thinking capabilities.
• Excellent communication and interpersonal skills.
• Ability to adapt leadership style to a fast-paced retail setting.

Responsibilities

• Oversee daily multi-outlet operations and ensure SOP compliance.
• Lead outlet teams to meet corporate sales targets and KPIs.
• Develop and execute sales, promotions and market positioning strategies.
• Manage rostering, leaves, performance reviews and staff development.
• Conduct training to elevate sales techniques and product knowledge.
• Establish customer loyalty programs and handle escalations professionally.
• Analyze monthly sales data and report performance to senior management.

Skills

Leadership

KPI management

Sales strategy

People management

Education

Bachelor's degree in Business Administration/Management

Job description

Key Responsibilities:

• Operational Leadership: Oversee daily multi-outlet operations, ensuring high standards of team efficiency, customer service, and standard operating procedure (SOP) compliance.
• Performance & KPI Management: Lead, mentor, and monitor outlet teams to achieve corporate sales targets and operational KPIs. Implement strategic improvements based on performance data.
• Sales & Marketing Strategy: Formulate and execute impactful sales strategies, promotions, and market positioning plans to boost performance and drive revenue growth.
• People & HR Management: Manage staff rostering, scheduling, leaves, performance evaluations, and team talent development across locations.
• Training & Coaching: Conduct regular training sessions to enhance team members' sales techniques, product knowledge, and service quality.
• Client Relationship & Quality Control: Establish customer loyalty programs to improve client retention. Step in to resolve complex customer issues and handle escalations professionally.
• Management Reporting: Analyze monthly sales data, KPIs, and operational challenges to present comprehensive performance reports and strategic updates to senior management.

Job Requirements

• Education: Minimum of a recognized Bachelor's Degree in Business Administration, Management, or a related discipline.
• Experience: At least 5 years of proven management experience.
• Multi-Outlet Operations: Demonstrated track record in managing multi-outlet operations is highly preferred.
• Strategic Capability: Strong proficiency in developing sales strategies, driving performance metrics, and conducting data-driven business analysis.
• Strong communication and interpersonal skills.
• Work Adaptability: Strong leadership capabilities, self-motivated, detail-oriented, and able to perform effectively under pressure within a fast-paced environment.
• Working Hours: Willing to work on a flexible shift roster according to outlet retail hours, covering 5 to 6 days per week (including weekends and Public Holidays).