Assistant Operations Manager (Cleaning)

BNL ENVIRONMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A facilities management company in Singapore is seeking a qualified candidate to develop and enforce SOPs across various job sites, manage client relationships, and oversee staff training and compliance with safety regulations. The ideal candidate should possess strong management and communication skills along with the ability to maintain high quality standards in cleaning and maintenance.

Qualifications

• Strong planning, compliance, organizational, analytical and decision-making skills required.
• Excellent oral and written communication skills are a must.
• Ability to handle confidential information discreetly.

Responsibilities

• Develop and enforce company SOPs at assigned sites.
• Manage client relationships for long-term partnership.
• Monitor and uphold cleaning quality standards.
• Conduct effective on-the-job training for staff.
• Resolve client feedback and complaints promptly.

Skills

Management Skills

Planning

Communication

Leadership

Organizational skills

Job description

Job Description

• Developing, executing and ensuring company SOP's are followed throughout assigned sites
• Buiding open and trusting relationship with clients to achieve long term partnership and contractual renewal
• Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job-sites and surpass the client's expectations
• Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works
• Managing overall staff motivation, discipline, development and performance according to the organizational, human resource and government manpower policies
• Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness
• Planning of manpower deployment at various sites to meet the contractual requirement of clients
• Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface
• Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review
• Ensuring that all related Workplace Safety & Health requirements are met and that monthly updates on Toolbox Meeting Records, Staff Induction Records and any other requirements as stipulated by the Safety Compliance Committee are submitted accordingly.

Job Requirements

• Management Skills, Planning, compliance, organizational, analytical and decision-making skills
• Oral and written communication skills
• Tactful and discrete when dealing with people and confidential information
• Leadership and motivational skills to rally people towards goals achievement
• Able to work well with the organisation and able to interact with all levels