Assistant Managers

SOUP LODGE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local food and beverage company in Singapore seeks a Manager to oversee operations across outlets. The ideal candidate will plan staffing, ensure quality standards, resolve customer service issues, and train outlet managers. This role requires leadership skills and a focus on efficient operations while minimizing costs. A strong commitment to enhancing team performance is essential.

Responsibilities

• Plan staffing and manager allocation for efficient operations.
• Review weekly manpower to stay within budget.
• Ensure adherence to quality standards set by the company.
• Quickly resolve issues related to customer service and operations.
• Train and motivate outlet managers and their teams.
• Oversee operational aspects of each outlet while minimizing costs.
• Coach team members to develop their leadership skills.

Job description

Job Description & Requirements

• Plan and revise staffing/ manager allocation to ensure adequate manpower is available for effective and efficient operations of the outlets.
• Plan and review weekly manpower to ensure manager to follow and stay within budget
• Ensure that outlets managers and their staff adhere to the outlets quality standards set by the Company which include being well organised and properly merchandised at all times; and that all policies, procedures, and controls are followed. To increase customers satisfaction.
• Problem solve and deal with issues quickly to ensure compliance in all areas of customer service, store operations, and loss prevention.
• Train, challenge, motivate, encourage, and provide constructive guidance to outlet managers and the team in all areas of effective operations. To further enhance their knowledge.
• Manage by assuming overall responsibility for the outlets and directing all operational aspects of each outlet sales whilst minimizing costs.
• Coach and develop team members with leadership skill to realise their full potentials, and developing a pipeline of Talent within the function.