Assistant Manager / Manager, Admitting Operations

National Heart Centre Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Heart Centre Singapore is seeking a capable leader to oversee the outpatient admitting services under the Head of Cardiac Clinics. You will develop workplans, monitor performance, and drive improvement initiatives to ensure smooth patient admissions.

Responsibilities include budgeting, resource planning, cross-functional coordination for system enhancements, and representing the department at cluster meetings to align with strategic priorities in a dynamic healthcare setting.

Qualifications

• Degree with at least 3 years’ experience in managing admitting services.
• Healthcare and staff management experience preferred.
• Experience with design thinking, change management, project management, or process methodologies preferred.
• Results-oriented self-starter with strong analytical, supervisory, and interpersonal skills.
• Able to multitask and work independently in a fast-paced environment.

Responsibilities

• Assist Head of Cardiac Clinics in managing outpatient admitting services.
• Develop workplans and processes for admission and financial counselling using innovative technologies.
• Prepare and monitor annual operating and capital budgets.
• Manage manpower resources and service recovery; oversee improvement projects.
• Represent the department at cluster meetings and coordinate cross-functional activities for system enhancements.

Skills

Analytical skills

Supervisory skills

Interpersonal skills

Education

Bachelor's degree

Job description

You will assist the Head of Cardiac Clinics in managing and supervising the operational and day-to-day activities of the outpatient admitting services. You will be involved in the strategic planning, development, and implementation of the admission and financial counselling processes to ensure efficient and smooth patient admissions.

You will develop workplans and processes for various categories of the admission and financial counselling process by harnessing innovative technologies in patient care. You will prepare and monitor annual operating and capital budgets and ensure efficient and effective resource allocation and utilisation. You will manage manpower resources for new and existing services in the outpatient settings, provide prompt service recovery, and oversee improvement projects to enhance this area.

You will also represent the department at cluster meetings, contribute meaningfully to discussions and coordinate cross-functional activities related to system enhancements and workflows.

Job Requirements:

• Degree with at least3 years' working experience, preferably in managing admitting services in the healthcare industry

• Healthcare and staff management experience will be an advantage

• Prior knowledge or experience in design thinking, change management, project management, technology adoption or process methodologies will be preferred

• Results-oriented self-starter with strong analytical, supervisory, and interpersonal skills

• Able to exercise initiative, multitask and work independently in a fast-paced environment.