Patient Service Associate , Admission Office

Singapore General Hospital; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Transport allowance

Job summary

Singapore General Hospital is seeking self-motivated individuals to enhance patient experience within the Admitting Services department. You will assist patients and their loved ones through the admission process and communicate across channels including in person, phone, email, and live chat.

You will help register patient information, explain charges, coordinate pre-admission to ward arrival, and provide admin support at day surgery centres.

Qualifications

• NITEC/Diploma in any discipline.
• Good interpersonal and communication skills.
• Proficient in Microsoft Office applications.
• Able to perform 2 shifts, 5 days work week (earliest shift starts at 6:30AM with transport allowance).

Responsibilities

• Registering and verifying patient information, explain the estimated charges and claims to allow the patient to select the appropriate ward type, and collect deposit payment.
• Coordinating the admission process from pre-admission screening to patient arriving at the assigned ward through collaborating with doctors, inpatient wards, Specialist Outpatient Clinics, Bed Management, Business Office.
• Providing administrative support at day surgery centres, such as tracing surgery consent forms, posting charges for billing, scheduling follow-up appointments.
• Handling general and way finding enquiries from patients and visitors

Skills

Interpersonal skills

Communication skills

Education

NITEC/Diploma

Tools

Microsoft Office

Job description

The Job

We are looking for self-motivated candidates whose priority is to our patients’ experience. You will be supporting the Admitting Services department in assisting the patient and/or their loved ones in the admission process.

Our services are provided through various channels – in person over-the-counter and at patient’s bedside, through phone, email and live chat. You will also have the opportunity to participate in service improvement projects and system implementations ranging from unit to national level.

Your area of responsibilities includes, but is not limited to the following:

• Registering and verifying patient information, explain the estimated charges and claims to allow the patient to select the appropriate ward type, and collect deposit payment.

• Coordinating the admission process from pre-admission screening to patient arriving at the assigned ward through collaborating with doctors, inpatient wards, Specialist Outpatient Clinics, Bed Management, Business Office.

• Providing administrative support at day surgery centres, such as tracing surgery consent forms, posting charges for billing, scheduling follow-up appointments.

• Handling general and way finding enquiries from patients and visitors

Job Requirements

• NITEC/Diploma in any discipline

• Good interpersonal and communication skills

• Proficient in Microsoft Office applications

• Able to perform 2 shifts, 5 days work week (earliest shift starts at 6:30AM with transport allowance)