Assistant Manager – Enrichment / Education Centre

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Executive to manage student inquiries and administrative tasks. Responsibilities include attending to walk-in customers, managing registrations, and assisting with invoicing and collections. Candidates should possess at least a diploma and relevant customer service experience. Proficiency in MS Office and familiarity with AI-generative applications are essential. This role offers a monthly salary between $3,000 and $4,000 and various operational support duties.

Qualifications

• At least a diploma in any discipline.
• Relevant customer service-related job experience.
• Proficiency in Microsoft Office and Zoom is required.

Responsibilities

• Attend to all walk-in customers and inquiries promptly.
• Handle registration and requests from students/parents.
• Maintain student management system and perform audits.
• Prepare invoices and manage collections.
• Assist the operations manager in resource management.

Skills

Customer service experience

Proficiency in MS Office

Experience with AI-generative apps

Communication skills

Education

Diploma in any discipline

Tools

Zoom

Google Drive

Job description

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities

1) Customer Service

• Attend to all walk‑in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

2) Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operations manager with resource and team management
• Perform ad‑hoc duties or projects assigned by the operations manager

3) Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirement

• At least Diploma in any discipline (Full time)
• Relevant customer service‑related job experience
• Proficiency in MS Office, Zoom, Google Drive, AI‑generative apps