Manager, Operations

SINGAPORE MEDICAL GROUP LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singapore Medical Group Limited is seeking a hands-on Manager, Operations to drive the smooth running of our clinics in Singapore. You will collaborate with doctors, clinic teams and corporate functions to turn strategy into day-to-day results, streamline workflows and improve patient experience.

You will lead an operations portfolio, manage budgets and the revenue cycle, ensure compliance with healthcare regulations, and develop the operations team across multiple clinics.

Qualifications

• Degree in Business Administration, Healthcare Management or related field; Master's preferred.
• At least 10 years in healthcare operations, including 3 years in a managerial role.
• Strong knowledge of healthcare regulations, accreditation standards and operational processes.
• Proven track record in budget management, cost optimisation and process improvement.
• Strong leadership, analytical, problem-solving and stakeholder management skills.

Responsibilities

• Oversee daily clinic operations, setting policies and procedures that improve productivity and service delivery.
• Track KPIs and allocate manpower and equipment to meet service demands.
• Streamline the patient journey, reduce wait times and resolve feedback and complaints promptly.
• Ensure compliance with healthcare regulations, licensing and accreditation, including infection control, workplace safety and quality assurance.
• Conduct audits and risk assessments to mitigate operational risks.
• Manage operational budgets, the revenue cycle (billing and collections) and cost-saving initiatives.
• Lead and develop the operations team, working with clinicians, support staff and vendors on cross-functional initiatives.

Skills

Leadership

Analytical

Problem-solving

Stakeholder management

Change management

Education

Bachelor's degree in Business Administration or Healthcare Management

Master's degree preferred

Job description

As Manager, Operations, you will be the driving force behind the smooth running of our clinics. You will make sure that every patient receives timely, high-quality care and that every clinic runs safely, efficiently and sustainably. Working closely with doctors, clinic teams and corporate functions, you will turn strategy into day-to-day results. You will streamline workflows, raise service standards, strengthen compliance and improve financial performance across your portfolio of clinics. This role suits a hands-on leader who enjoys solving operational challenges, building strong teams and making a visible difference to the patient experience.

What You'll be Responsible for

• Oversee daily clinic operations, setting policies and procedures that improve productivity and service delivery
• Track KPIs and allocate manpower and equipment to meet service demands
• Streamline the patient journey, reduce wait times and resolve feedback and complaints promptly
• Ensure compliance with healthcare regulations, licensing and accreditation, including infection control, workplace safety and quality assurance
• Conduct audits and risk assessments to mitigate operational risks
• Manage operational budgets, the revenue cycle (billing and collections) and cost-saving initiatives
• Lead and develop the operations team, working with clinicians, support staff and vendors on cross-functional initiatives

The Experience and Expertise You'll Bring

• Degree in Business Administration, Healthcare Management or related field; Master's preferred
• At least 10 years in healthcare operations, including 3 years in a managerial role
• Strong knowledge of healthcare regulations, accreditation standards and operational processes
• Proven track record in budget management, cost optimisation and process improvement
• Strong leadership, analytical, problem-solving and stakeholder management skills
• Able to manage multiple priorities under pressure
• Experience in change management or process re-engineering is an advantage