Assistant Leasing Operation Manager

HRLinked Asia Search & Consultancy Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A car rental and leasing company in Singapore seeks an Assistant Operation Manager to handle vehicle operations, customer inquiries, and reporting duties. Candidates should have a diploma in business, at least 2-3 years of relevant experience, and a valid Class 3/3A driving license. Strong communication and problem-solving skills are essential for maintaining high service quality. This role offers the opportunity to work in a dynamic environment that directly impacts client satisfaction.

Qualifications

• Diploma in a Business discipline or GCE 'O'/'A' level holders with relevant experience.
• Preferably 2-3 years of experience in car rental/lease operations.
• Must possess a valid Class 3/3A driving license.

Responsibilities

• Act as the point of contact for operation-related inquiries.
• Schedule periodical servicing and coordinate maintenance with workshops.
• Provide support during accident cases and manage insurance claims.
• Handle administrative duties including data entry and invoice processing.

Skills

Strong communication skills

Problem-solving skills

Customer service approach

Interest in the car market

Education

Diploma in Business or equivalent

Job description

Assistant Operation Manager (Car Rental/Leasing)

Job Overview

Assistant Operation Manager (Car Rental/Leasing) is responsible for handling car rental/leasing operations, including periodical vehicle servicing, breakdown, repairs, accident management and related matters and overall fleet coordination to ensure the effective and seamless management of the vehicle fleet.

Key Responsibilities

1. Customer Liaison & Daily Operations

• Act as the point of contact for operation-related inquiries (servicing, repairs, accidents etc.) and support 24/7 hotline.
• Maintain strong relationships with existing customers and partners to ensure service quality.

2. Vehicle Servicing, Repair & Accident, Fleet Management

• Periodical servicing: Schedule periodical servicing, and coordinate maintenance and repair details with workshops.
• Accident Management: Provide support during accident cases, including managing insurance claims and coordinating repair timelines with workshops.
• Driver Scheduling: Monitor and arrange drivers’ daily schedules.
• Vehicle Preparation: Prepare inventory vehicles for delivery, including servicing, bodywork, and quality checks before delivery.

3. Reporting & Administrative Duties

• Administrative & Reporting Duties: Handle administrative duties, including system data entry, processing of invoices and traffic summons, and preparation of weekly and monthly reports related to the above-mentioned tasks and etc.

Job Requirements / Qualifications

• Education: Diploma in a Business discipline or equivalent. GCE “O” / “A” level holders with extensive relevant experience are also welcome to apply.
• Experience: Preferably a minimum of 2–3 years of operations experience in the car industry or car rental/lease industry.
• Driving License: Must possess a valid Class 3/3A driving license.
• Competencies: Strong communication and problem-solving skills, sincere and professional approach to customer service, familiarity and interest in the car market.

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HRLinked Asia Search & Consultancy Pte Ltd, License No: 19C9668 Registration No:201910702W