Assistant Human Resources Manager

TCS Central Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR management company in Singapore seeks an experienced HR professional to manage recruitment, onboarding, and employee relations. The role will ensure compliance with labor regulations, coordinate payroll processes, and identify training needs. Ideal candidates will possess a strong understanding of HR policies and have experience in managing employee relations and performance reviews. This position offers a dynamic work environment and opportunities for professional development.

Qualifications

• Strong understanding of HR policies and MOM regulations.
• Experience with end-to-end recruitment processes.
• Proven skills in handling employee relations and disciplinary actions.

Responsibilities

• Support end-to-end recruitment and onboarding processes.
• Manage employee relations issues and performance reviews.
• Ensure compliance with labor regulations across all outlets.
• Coordinate payroll accuracy and HR metrics.
• Identify and coordinate training needs for teams.

Skills

Employee relations

Performance management

HR compliance

Payroll coordination

Training needs assessment

Education

Degree in Human Resources or related field

Job description

1. Recruitment and Onboarding:

• Support end-to-end recruitment for both B2B and B2C business including job posting, screening resumes, conducting interviews, and facilitating the onboarding process for new hires.

• Develop and manage sourcing channels, screening, interviewing, and candidate coordination.

• Work closely with outlet managers and department heads to fulfil manpower needs.

• Oversee smooth onboarding and orientation processes to ensure new hires integrate effectively into the company culture.

2. Employee Relations & Performance Management:

• Handle employee relations issues, investigations, counselling sessions, warnings, and disciplinary actions in line with HR policies and MOM guidelines.

• Support performance review cycles, scorecards, and KPI alignment.

• Advise managers on best HR practices for handling staff issues ethically and professionally.

• Manage grievances, misconduct cases, and workplace conflict resolution.

3. HR Operations & Compliance:

• Ensure full compliance with MOM, CPF, and WSHA regulations across all outlets and offices.

• Manage end-to-end HR lifecycle: recruitment, onboarding, contract issuance, probation review, confirmation, exit process, and offboarding.

• Maintain accurate HR documentation, personnel files, and HR audit readiness.

• Oversee work pass applications, renewals, cancellations (EP, Work Permits).

• Implement HR policies, SOPs, and company guidelines across outlets and corporate teams.

4. Payroll Coordination & HR Metrics:

• Work closely with Finance for payroll accuracy (attendance, OT, incentive, CPF, allowances).

• Review and verify HR monthly submissions before payroll cut-off.

• Prepare HR analytics and monthly dashboards (turnover, absenteeism, cost, recruitment progress).

• Drive HRIS implementation and digitalization for better data visibility.

5. Training, L&D and Capability Building:

• Identify training needs for both B2C and B2B teams (e.g., barista skills, customer service, food safety, production SOPs).

• Coordinate WSQ, HACCP, and safety-related training.

• Support leadership development for Supervisors, PICs, and Managers.

• Build e-learning modules or structured training paths for frontliners.

6. HR Projects:

• Collaborate with the HR Manager on various HR initiatives and projects.

• Collaborate with cross-functional teams (Finance, Operations, Marketing) to align HR strategies with business objectives.

• Contribute to the development and implementation of HR policies and procedures.

• Assist in HR projects such as policy updates, system improvements, and workforce planning.