Assistant Front Office Manager — Guest Experience Leader

murray pte. ltd.; Singapore; On-site; SGD 26,000 - 37,000; Full time

Job summary

The Garcha Group is inviting applications for a Front Desk/Reservations role at its Singapore hotels. You will handle check-ins, upsell opportunities, guest requests and payments in a fast-paced front-office environment.

Requirements include a Professional Certificate/NITEC, at least 2 years in a related field, and English plus ideally another language. Knowledge of Opera and Marriott systems is advantageous for delivering outstanding guest service.

Qualifications

• Candidate must possess Professional Certificate/NITEC in any field.
• Required language(s): English, preferable one other spoken language.
• At least 2 year(s) of working experience in a related field.
• Required skills: Opera, Marriott, Hotel, Diligent, trustworthy, articulate

Responsibilities

• Process guest check-ins and room assignments per rate structures and upsell strategies, accommodating special requests when possible.
• Provide assistance for luggage, safety box, extra keys, transportation and related guest needs.
• Collect payments in line with cash handling, card processing and accounting policies.
• Answer enquiries about hotel services, events, directions and local attractions.
• Pre-register and block reservations; handle same day and future bookings; follow cancellation policies.
• Perform night audits during midnight shift and prepare required reports.
• Manage Bonvoy loyalty inquiries, including Preferred/Gold/Platinum member handling.
• Maintain punctuality, grooming and professional presentation at all times.
• Lead the Front Office team with the Front Office Manager on rostering, appraisals and disciplinary actions.
• Undertake any other duties as requested by management.

Skills

Diligent

Trustworthy

Articulate

Marriott

Hotel

English

Education

Professional Certificate/NITEC

Tools

Opera

Job description

The Garcha Group is inviting applications for a Front Desk/Reservations role at its Singapore hotels. You will handle check-ins, upsell opportunities, guest requests and payments in a fast-paced front-office environment.

Requirements include a Professional Certificate/NITEC, at least 2 years in a related field, and English plus ideally another language. Knowledge of Opera and Marriott systems is advantageous for delivering outstanding guest service.