Assistant Front Office Manager

murray pte. ltd.; Singapore; On-site; SGD 26,000 - 37,000; Full time

Job summary

The Garcha Group is inviting applications for a Front Desk/Reservations role at its Singapore hotels. You will handle check-ins, upsell opportunities, guest requests and payments in a fast-paced front-office environment.

Requirements include a Professional Certificate/NITEC, at least 2 years in a related field, and English plus ideally another language. Knowledge of Opera and Marriott systems is advantageous for delivering outstanding guest service.

Qualifications

• Candidate must possess Professional Certificate/NITEC in any field.
• Required language(s): English, preferable one other spoken language.
• At least 2 year(s) of working experience in a related field.
• Required skills: Opera, Marriott, Hotel, Diligent, trustworthy, articulate

Responsibilities

• Process guest check-ins and room assignments per rate structures and upsell strategies, accommodating special requests when possible.
• Provide assistance for luggage, safety box, extra keys, transportation and related guest needs.
• Collect payments in line with cash handling, card processing and accounting policies.
• Answer enquiries about hotel services, events, directions and local attractions.
• Pre-register and block reservations; handle same day and future bookings; follow cancellation policies.
• Perform night audits during midnight shift and prepare required reports.
• Manage Bonvoy loyalty inquiries, including Preferred/Gold/Platinum member handling.
• Maintain punctuality, grooming and professional presentation at all times.
• Lead the Front Office team with the Front Office Manager on rostering, appraisals and disciplinary actions.
• Undertake any other duties as requested by management.

Skills

Diligent

Trustworthy

Articulate

Marriott

Hotel

English

Education

Professional Certificate/NITEC

Tools

Opera

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);


• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);


• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)


• Whiskey Library & Jazz Club (The Vagabond Club)


• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.


• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)


• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.


• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible


• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.


• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures


• Answer enquiries about hotel services, in house events, directions, attractions etc


• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations


• Perform night audits during midnight shift and prepare necessary reports


• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members


• To always be on time and at work when scheduled, in proper grooming and uniform


• To always remain professional with positive attitude and actions when communicating with guest and associates


• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.


• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field


• Required language(s): English, preferable one other spoken language


• At least 2 year(s) of working experience in a related field


• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate


• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent