Guest Experience Executive — Boutique Luxury Hotels

MURRAY PTE. LTD.; Singapore; On-site; SGD 22,000 - 45,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Global Learning + Development access

2 nights yearly staycation

20% off Food/Alcohol

Job summary

The Garcha Group, Singapore’s boutique hotel group, is seeking a customer‑focused hospitality professional to join our Front Office team. You will manage guest check‑ins/outs, handle inquiries, assist with reservations and ensure smooth nightly audits.

Work across Marriott‑affiliated hotels and luxury venues, delivering high standards of service while maintaining privacy and safety policies. Prior front desk or night audit experience is preferred.

Responsibilities

• Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any Marriott-related enquiries.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Flexibility to work in other positions/deaprtments as the need arises.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.

Job description

The Garcha Group, Singapore’s boutique hotel group, is seeking a customer‑focused hospitality professional to join our Front Office team. You will manage guest check‑ins/outs, handle inquiries, assist with reservations and ensure smooth nightly audits.

Work across Marriott‑affiliated hotels and luxury venues, delivering high standards of service while maintaining privacy and safety policies. Prior front desk or night audit experience is preferred.