Front Office Manager

MURRAY PTE. LTD.; Singapore; On-site; SGD 31,248 - 39,060; Full time

Benefits offered by this job

Discounts on F&B and room rates

Access to Global Learning + Development

2 nights yearly staycation

20% off Food/Alcohol Bill

Job summary

A boutique hotel group in Singapore is seeking a Front Office professional to manage guest services and team operations. Candidates must have at least 5 years of experience and hold a Professional Certificate/NITEC. Responsibilities include guest check-ins, payment processing, and managing the Front Office Team, ensuring a positive guest experience is maintained. The role also requires proficiency in English and preferably another language. Competitive benefits and a supportive work environment are offered.

Qualifications

• Must possess at least a Professional Certificate/NITEC in any field.
• Required to speak English and preferably one other spoken language.
• At least 5 years of working experience in a related field.

Responsibilities

• Process guest check-ins and room assignments.
• Assist with luggage, safety box, and additional keys.
• Collect payment in compliance with accounting policies.
• Answer inquiries about hotel services and events.
• Pre-register and block reservations.
• Perform night audits and prepare necessary reports.
• Manage Front Office Team alongside the Front Office Manager.
• Fulfill other tasks as requested by management.

Skills

Opera

Marriott

Diligent

Trustworthy

Articulate

Education

Professional Certificate/NITEC

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent