Assistant Front Office Manager

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

The Garcha Group is seeking a Front Office Associate in Singapore to handle guest check-ins, room assignments, and guest services with a focus on professional service. You will engage with guests for inquiries, assist with luggage, and support night audits while ensuring adherence to Marriott-related standards.

Candidates should have at least 2 years in a related role, hold a Professional Certificate/NITEC, and be fluent in English (one additional language is a plus).

Qualifications

• Professional Certificate/NITEC in any field is required.
• At least 2 years of work experience in a related field is required.
• Preferably a Junior Executive with Hotel Management/Tourism Services background.
• English required; another language is a plus.

Responsibilities

• Process guest check-ins and room assignments per rate structures and upsell opportunities.
• Assist guests with luggage, safety box, keys, transportation and related requests.
• Collect payments in line with standard policies.
• Answer enquiries about hotel services, events, directions and attractions.
• Pre-register, block reservations, handle same-day and future bookings; follow cancellation policies.
• Perform night audits during midnight shifts and prepare reports.
• Handle Bonvoy loyalty enquiries and manage different membership levels.
• Maintain punctuality, grooming, and professional conduct with guests and associates.
• Manage Front Office Team rostering, appraisals and disciplinary actions.

Skills

Diligent

Trustworthy

Articulate

English

Education

Professional Certificate/NITEC

Tools

Opera

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements:

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent