Reservations Manager — Guest Experience & Revenue

MURRAY PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Access to personalized learning development tools

2 nights yearly staycation

20% off Food/Alcohol Bill at all restaurants and bars

Job summary

The Garcha Group in Singapore is offering a unique opportunity to join their team. As a part of the boutique hotel group, you will manage reservations and ensure exceptional customer service. The ideal candidate will have at least 5 years' experience in a similar role and fluency in English.

This role involves processing all reservation requests, accommodating special requests, and maximizing revenue through effective sales techniques. Join us to enjoy fantastic perks including discounts and staycations.

Qualifications

• At least 5 years of experience in a similar role.
• Fluent in English, both written and spoken.
• Excellent telephone and email etiquette.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Ensure that all correspondence is replied to within 24 hours.
• Identify guest reservation needs and determine appropriate room types.
• Explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests.

Skills

Telephone etiquette

Email etiquette

Fluency in English

Job description

The Garcha Group in Singapore is offering a unique opportunity to join their team. As a part of the boutique hotel group, you will manage reservations and ensure exceptional customer service. The ideal candidate will have at least 5 years' experience in a similar role and fluency in English.

This role involves processing all reservation requests, accommodating special requests, and maximizing revenue through effective sales techniques. Join us to enjoy fantastic perks including discounts and staycations.