Assistant Executive (Customer Service)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 30,466 - 36,493; Full time

Job summary

Success Human Resource Centre Pte Ltd. in Singapore is looking for a customer service representative to enhance satisfaction by managing inquiries and resolving issues efficiently. The ideal candidate should possess at least a GCE 'A' level or diploma and 1 to 2 years of relevant experience.

This 2-year renewable contract involves handling payroll-related queries, data collection for customer needs, and providing exceptional customer service. Working hours are Monday to Friday, 8:00 am to 5:30 pm, with alternate Saturday duties.

Compensation is competitive, with a maximum salary of $3,000 plus performance bonus.

Qualifications

• Fresh graduates may apply.
• 1 to 2 years of experience in customer service.
• Ability to thrive in a fast-paced customer service environment.

Responsibilities

• Handle customer enquiries and disputes promptly.
• Collect data on customer needs and satisfaction.
• Prepare and submit CPF refund submissions.

Skills

Customer service

Communication skills

Analytical skills

Attention to detail

Knowledge of SAP Payroll

MS Office proficiency

Education

GCE 'A' level or Diploma

Tools

SAP Payroll

Job description

Job Responsibilities

Job Summary: To maximize customer satisfaction by providing a strong customer service link between payroll specialists, Human Resource practitioners and customers to ensure timely and accurate responses to enquiries and/or requests from customers and effective resolution of customer issues.

• Handle HR practitioners’ and/or customers’ enquiries, requests, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.
• Collect and collate data and information on customer needs and satisfaction to facilitate formulation of effective customer service strategies.
• Highlight and recommend improvements and solutions to problems/issues to improve customer satisfaction.
• Prepare and submit CPF refund submissions and track outstanding CPF claims.

Qualifications

• GCE ’A’ or Diploma. Fresh graduates may apply.
• 1 to 2 years of experience in customer service, preferably with knowledge of SAP Payroll.
• Good customer service.
• Good communication skills.
• Good analytical skills.
• Meticulous and have a keen eye for details with an inquiring mind.
• Ability to thrive in a fast‑paced customer service environment.
• Knowledge of MS Office and Open Office application software.

Working Conditions

Length: 2‑year contract (renewable based on performance and headcount needs).

Location: Depot Road (will be relocated near Cashew MRT next year).

Working Hours: Monday to Friday 8:00 am to 5:30 pm (Alternate Saturday duties from 8:00 am – 1:00 pm).

Compensation: Up to $3,000 + PB.