Customer Service Executive (NPC)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 30,466 - 36,493; Full time

Job summary

A leading human resource firm in Singapore seeks a Customer Service Representative to handle customer queries and provide support. Candidates should have at least 1 year of experience, preferably in payroll processing or customer service. The role involves engaging customers in change management campaigns and submitting reports daily. This position offers a contract of 2 years with a salary of up to $3000, plus performance bonuses.

Qualifications

• At least 1 year of working experience.
• Relevant experience in payroll processing and/or customer service is an advantage.
• Meticulous and result-oriented.

Responsibilities

• Handle customers’ queries escalated from Call Centre.
• Engage customers in change management campaigns.
• Submit daily reports in a timely manner.

Skills

Interpersonal skills

Communication skills

Meticulousness

Customer service

Job description

Job Details

• Contract: 2 years (renewable based on performance & headcount needs)
• Working hours: Mon to Fri 8:00am – 5:30pm
• Location: Depot Road
• Pay: Up to $3000 + PB (Performance Bonus)

Job Responsibilities

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Engage customer in change management campaigns
• Suggest improvements arising from feedback or interaction with customers
• Submit daily report in a timely manner

Qualifications

• At least 1 year of working experience.
• Relevant experience in payroll processing and/or customer service is an advantage.
• Meticulous
• Good interpersonal and communication skills.
• Result oriented

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for their interest but regret to inform that only shortlisted candidates will be notified.

Contact

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg