Assistant Engineer

RAY TECH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 54,000 - 80,000; Full time

Job summary

RAY TECH SINGAPORE PTE. LTD. is seeking a Field Service Engineer to provide worldwide on-site and remote support for semiconductor equipment.

You will diagnose, repair, and optimize systems, train customers, and ensure high reliability across regions. You will travel overseas as required, handle customer interactions professionally, and collaborate with distributors to improve service standards. Fresh graduates are welcome to apply.

Qualifications

• Experience in field service and customer support for semiconductor equipment.
• Troubleshooting PCB, PC hardware, and software.
• Strong interpersonal and communication skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products.
• Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently.
• Communicate clearly with distributors and customers to identify technical problems and implement timely solutions.
• Develop and implement cost-effective technical solutions to address customer queries and enhance product performance.
• Manage service tasks and customer interactions independently, demonstrating self-motivation and accountability.
• Travel overseas as required to support field service operations and fulfill customer needs.

Skills

Field service experience

Customer support

PCB troubleshooting

Interpersonal skills

Communication skills

Education

Diploma/NITEC

Job description

Job Summary:

Provide worldwide field service and applications support for the Company products by resolving technical issues, developing cost-effective solutions, and collaborating with distributors and customers to enhance customer satisfaction.

Responsibilities

• Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products
• Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently
• Communicate clearly with distributors and customers to identify technical problems and implement timely solutions
• Develop and implement cost-effective technical solutions to address customer queries and enhance product performance
• Manage service tasks and customer interactions independently, demonstrating self-motivation and accountability
• Travel overseas as required to support field service operations and fulfill customer needs

Requirements

• Diploma, NITEC/Higher NITEC, or equivalent qualification in Electrical, Electronics, Mechanical Engineering, or Engineering Technology
• Experience in field service and customer support for semiconductor industry equipment
• Proficient troubleshooting skills in PCB, PC hardware, and software to resolve technical issues effectively
• Strong interpersonal skills to build and maintain customer relationships
• Effective communication and presentation skills to convey technical information clearly
• Fresh graduates are welcome to apply