Service Technician

LABGISTICS ASIA PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

LABGISTICS Asia Pte Ltd in Singapore is seeking a Technical Service Engineer to join its Customer Care Division. You will provide technical support for customers, conduct site surveys, and supervise installation and commissioning of our products.

The role requires a NITEC in Engineering, a customer service mindset, the ability to read electronic and electrical schematics, and basic TCP/IP knowledge. Fresh graduates are welcome, with standby duties evenings and weekends.

Qualifications

• At least a NITEC in Engineering.
• Customer Service Orientated mindset.
• Able to understand/interpret electronics, electrical and other technical schematic drawings.
• Understand basic concept of computer networking/equipment.
• Experience in basic setup of TCP/IP and physical connection of network equipment is advantageous.
• Independent and self-motivated, with a positive attitude towards learning, and a pleasant personality.
• Able to perform standby duty as and when activated (evenings and weekends).
• Fresh graduates are welcome to apply.

Responsibilities

• Attend to technical inquiries and provide technical support (installation, maintenance, etc.) for customers in product operation
• Perform site survey & manage repair processes to resolve customers' issues
• Manage contractors and perform site supervision to ensure properly installation of products
• Support installation, commissioning of our products
• Up-keeping of technical library for manual and technical drawings
• Support in preparing service quotations and service contracts
• Generate reports for on-going projects for Supervisor’s review

Skills

Customer service

Electronics schematics

TCP/IP basics

Networking concepts

Independent worker

Standby duty

Education

NITEC in Engineering

Job description

This role is part of LABGISTICS Asia Pte Ltd's (LABG) Technical Service Department under the Customer Care Division.

Responsibilities:

• Attend to technical inquiries and provide technical support (installation, maintenance, etc.) for customers in product operation
• Perform site survey & manage repair processes to resolve customers' issues
• Manage contractors and perform site supervision to ensure properly installation of products
• Support installation, commissioning of our products
• Up-keeping of technical library for manual and technical drawings
• Support in preparing service quotations and service contracts
• Generate reports for on-going projects for Supervisor’s review

The successful candidate will require the following

essential qualifications, experience and attributes:

• At least a NITEC in Engineering
• Customer Service Orientated mindset
• Able to understand/interpret electronics, electrical and other technical schematic drawings
• Understand basic concept of computer networking/equipment
• Experience in basic setup of TCP/IP and physical connection of network equipment is advantageous
• Independent and self-motivated, with a positive attitude towards learning, and a pleasant personality
• Able to perform standby duty as and when activated (evenings and weekends)
• Fresh graduates are welcome to apply