Assistant Service & Applications Engineer

RAY TECH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

RAY TECH SINGAPORE PTE. LTD. is seeking a Field Service Engineer to provide worldwide field service and applications support for company products.

The role involves diagnosing technical issues, collaborating with distributors and customers, and delivering cost-effective solutions to enhance customer satisfaction. The ideal candidate has a Diploma/NITEC or equivalent in Electrical, Electronics, or Mechanical Engineering, with experience in semiconductor equipment field service and strong

Qualifications

• Diploma/NITEC or equivalent in Electrical, Electronics, Mechanical Engineering, or Engineering Technology.
• Experience in field service and customer support for semiconductor equipment.
• Proficient troubleshooting skills in PCB, PC hardware, and software.
• Strong interpersonal and communication skills to build customer relationships.
• Fresh graduates are welcome to apply.

Responsibilities

• Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products.
• Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently.
• Communicate clearly with distributors and customers to identify technical problems and implement timely solutions.
• Develop and implement cost-effective technical solutions to address customer queries and enhance product performance.
• Manage service tasks and customer interactions independently with accountability.
• Travel overseas as required to support field service operations and fulfil customer needs.

Skills

Field service experience

Customer support

Troubleshooting

Interpersonal skills

Communication/presentation

Education

Diploma/NITEC in Electrical/Electronics/Mechanical Engineering

Tools

PCB testing tools

PC diagnostics software

Job description

Job Summary:

Provide worldwide field service and applications support for the Company products by resolving technical issues, developing cost-effective solutions, and collaborating with distributors and customers to enhance customer satisfaction.

Responsibilities

• Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products
• Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently
• Communicate clearly with distributors and customers to identify technical problems and implement timely solutions
• Develop and implement cost-effective technical solutions to address customer queries and enhance product performance
• Manage service tasks and customer interactions independently, demonstrating self-motivation and accountability
• Travel overseas as required to support field service operations and fulfil customer needs

Requirements

• Diploma, NITEC/Higher NITEC, or equivalent qualification in Electrical, Electronics, Mechanical Engineering, or Engineering Technology
• Experience in field service and customer support for semiconductor industry equipment
• Proficient troubleshooting skills in PCB, PC hardware, and software to resolve technical issues effectively
• Strong interpersonal skills to build and maintain customer relationships
• Effective communication and presentation skills to convey technical information clearly
• Fresh graduates are welcome to apply