Assistant Engineer

SEMICAPS; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SEMICAPS is seeking a field service and applications support professional to deliver global service excellence for semiconductor products. You will troubleshoot issues, develop cost-effective solutions, and collaborate with distributors and customers to optimize product applications and satisfaction.

The role requires hands-on experience in field service, PCB/electronic troubleshooting, and strong communication with international partners.

Qualifications

• Diploma or equivalent in Electrical, Electronics, Mechanical Engineering, or Engineering Technology.
• Experience in field service and customer support for semiconductor equipment.
• Strong PCB, PC hardware, and software troubleshooting skills.
• Excellent interpersonal and communication skills.
• Willingness to travel overseas as needed.

Responsibilities

• Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products.
• Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently.
• Communicate clearly with distributors and customers to identify technical problems and implement timely solutions.
• Develop and implement cost-effective technical solutions to address customer queries and enhance product performance.
• Manage service tasks and customer interactions independently, demonstrating self-motivation and accountability.
• Travel overseas as required to support field service operations and fulfill customer needs.

Skills

Field service experience

PCB Troubleshooting

PC Hardware

Software Troubleshooting

Interpersonal skills

Communication skills

Presentation skills

Education

Engineering Diploma/NITEC

Job description

This position will provide global field service and application support for the Company’s products by troubleshooting technical issues, developing cost-effective solutions, and working closely with distributors and customers to ensure effective product application and enhance customer satisfaction.

Responsibilities

• Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products
• Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently
• Communicate clearly with distributors and customers to identify technical problems and implement timely solutions
• Develop and implement cost-effective technical solutions to address customer queries and enhance product performance
• Manage service tasks and customer interactions independently, demonstrating self-motivation and accountability
• Travel overseas as required to support field service operations and fulfill customer needs

Requirements

• Diploma, NITEC/Higher NITEC, or equivalent qualification in Electrical, Electronics, Mechanical Engineering, or Engineering Technology
• Experience in field service and customer support for semiconductor industry equipment
• Proficient troubleshooting skills in PCB, PC hardware, and software to resolve technical issues effectively
• Strong interpersonal skills to build and maintain customer relationships
• Effective communication and presentation skills to convey technical information clearly