Assistant / Duty Manager

JEN Singapore Tanglin; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A premier hotel in Singapore is looking for a Duty Manager to ensure smooth daily operations and enhance guest satisfaction. In this role, you will manage staffing, address guest complaints, and lead the hotel during night shifts in the absence of senior management. The ideal candidate has at least 2 years of experience, excellent communication skills, and a detail-oriented mindset to improve service quality. Join us in providing outstanding hospitality in a vibrant environment.

Qualifications

• At least 2 years of relevant experience in the hospitality industry.
• Strong leadership qualities and ability to handle guest complaints.
• Experience in hotel operations and compliance with auditing frameworks.

Responsibilities

• Manage staffing requirements and work assignments.
• Ensure smooth hotel operation daily.
• Track guest satisfaction and handle complaints.

Skills

Good communication skills

Detail-focused

Guest-oriented

Job description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
• Ensure smooth operation on a daily basis
• Review feedbacks, guest comments, and other information pertaining to front office
• Track guest satisfaction levels and handle guests' complains
• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement
• Overall in-charge of the hotel during the midnight shift in the absence of the senior management
• Identify training needs and develop training programs
• Serve as hotel Emergency Response Team leader during crisis management
• Ensure compliance to company's auditing framework
• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier
• Good communication skills
• Loves interacting with guests from all backgrounds
• Preferably has at least 2 years of relevant experience
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented